Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Enhancing PIM with Sorting Option for Numbered Assets Associated with a Product

Currently, Opti Product Information Management (PIM) system allows users to associate multiple assets with a product. These assets could include images, videos, documents, and other multimedia files. However, there is a need to improve the Opti PI...
almost 2 years ago in PIM 0

Bulk Import of Objects (Tasks, Campaigns, Events, Requests)

We'd like to be able to upload a spreadsheet of items into the platform to generate tasks, campaigns, etc.
almost 3 years ago in Content Marketing / Plan 0 Future consideration

typescript type of datafile from '@optimizely/optimizely-sdk' is not specific enough ("string | object")

Here is the snippet we use: import type { Config } from ' @optimizely/optimizely-sdk '; type OptimizelyDatafile = Config[' datafile ']; When you import the type, you can see its string | object which is clearly not good enough for the object type,...
almost 2 years ago in Integrations 0

Edit title field on templates

I wish I could edit the "Title" field in templates to reflect a different name. I can add what format I'd like them to use for the title, but I don't like that it's a required field.
almost 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Update Campaign after task completed

I've had to update the campaign for tasks after the task had been completed. In order to update the campaign or sub campaign on a task, you have to un-check the task to remove the completion status. This is an issue because then the completion dat...
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Catalog Pane add context button to simply reorder catalog items at each level alphabetically

It would be great if we had a button to change context next to archive on the catalog that allows us to simply reorder only under one level of the catalog, the context shift would prevent moving catalog content to different parents, children, but ...
12 months ago in Customized Commerce / Catalogs 1 Gathering interest

Media Library Folders Stop Showing Pictures After 1000ish

As we found out how easy it is to delete a Media Folder of live images so easily. And not be able to undo that function recently. We also found out the Library's cut off at a certain number of images. We can no longer see images alphabetically tha...
12 months ago in Content Marketing / Settings + Configuration 0

Approval comments to be more visible

As an approver I want comments I add to items during the review process to be highly visible to the user who submitted the changes . The outcome is that when a comment is added to an item during review - whether the item is approved or declined -...
almost 5 years ago in Content Management / Collaboration & Approval 0 Future consideration

Media Image Scroll

We currently dont include media assets in the search INDEX, in order to have INDEXing job run smoothly. Is there a way Optimizely has any separate indexing job that can index only assets separately? This way we can search for the images or assets ...
almost 2 years ago in Content Management / Asset Management 0 Future consideration

Ability to add brief template in workflow settings

When creating a workflow it would be good to have the ability to choose a template to associate it with so that when a user creates a new task using that workflow, a briefing template would automatically be added to the brief tab. Currently, the u...
almost 2 years ago in Content Marketing / Settings + Configuration / Tasks, Campaigns, and Events 0 Future consideration