Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

The platform should automatically recognise file formats rather than me assigning them when uploading.

As a content manager, i want to upload a PNG asset without having to specifically having to pick the "PNG" item from the field list. It would make using the filters much easier to use and then yield actual results from a search.t The image in step...
7 months ago in Content Marketing / DAM/Library 1

Add ODP segments as visitor group criteria

As an editor I would like to make up visitor groups based on customer data from ODP. Profile properties, segments etc. I am aware of a community add-on that accomplishes this. But I believe this is something that is so important it should come fro...
almost 2 years ago in Content Management / Personalization 0

Would like to have compilation of most commonly used js functions

As a new Web Experimentation customer, we continue to run into challenges where certain functionality, metrics, events, etc. are not available out of the box. The Solution Architect assigned to us (Ezequiel) has a lot of answers and examples that ...
about 1 year ago in Web Experimentation / Experiment Authoring 0

Show if the identifier is high or low confidence in the UI

Currently it is not possible to see in the UI if the confidence level of the identifier is low or high. Would be helpful to be able to check it from UI. Especially when coming into the product after the initial implementation, being able to double...
7 months ago in Data Platform App 0

Audio Preview

Is there not a way to preview audio files before downloading? If not, can this be added?
almost 2 years ago in Content Marketing / DAM/Library / Tasks, Campaigns, and Events 1 Future consideration

Add already made blocks into assets

As a web editor, I can create blocks on the Right hand side 'assets pane'. I can then drag these blocks into any page to keep re-using the same block. However, if I create a block within a page, I cannot then drag this into the assets pane to re-u...
almost 2 years ago in Content Management / Content Manager 0

Link Intake brief with Workflow automatically

Automatically link Intake Brief with the workflow as a rule so that the users do not need to pick one from the dropdown themselves when TASK is created.
almost 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Make Experiment Collaboration available as a stand alone solution

Consider offering Experiment Collaboration on its own without requiring an Experimentation or CMP product license.
almost 2 years ago in Experiment Collaboration and Management / Experiment Collaboration 0

If your project has Commerce Catalog then Catalog items should sort properly

Users have to create project with catalog items and make changes to a few catalog items and then sort by status in order for the sorting to appear correctly. Why would there be an option for adding commerce content to projects in the first place i...
7 months ago in Customized Commerce 0

Sort In Review Tasks

As an approver I want to sort my 'In Review' tasks So that I can manage my approvals more efficiently. The outcome is the ability to change the sort order would allow us greater control and further ability to prioritise our approvals,
almost 5 years ago in Content Management / Collaboration & Approval 1 Future consideration