Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Technical

Showing 12 of 1913

Ability to add alt text in multiple languages in DAM

We are using the CMS asset picker to select images from the CMP DAM. Currently, the alt text can be added to assets in the DAM in one language only. We operate in 27 languages (= 33 distinct country websites) and often re-use images in the DAM acr...
about 2 months ago in Product Recommendations / Technical 0

Status and potential error log for Recommendation feed parser

The products list is fetched by the Product Recommendations engine and parsed. This parsing may fail, but there is no way to check this from the portal without contacting support (who also have no easy way of checking if there is an error). This w...
almost 3 years ago in Product Recommendations / Technical 2 Already exists

Allow for Feature Branches instead of Single Branches to allow for easier code management.

To improve our velocity and quality of deployments we would prefer Optimizely allow us to implement changes using feature branches instead of requiring us to either bundle all changes into a single branch or work them one at a time in series. This...
5 months ago in Product Recommendations / Technical 0

Send notification when new user is created

Send notification to administrator or admin group when Guest user creation is used
almost 4 years ago in Product Recommendations / Technical 1 Future consideration

Restrict asset library date changes to certain user groups

As a regulated business we require the asset expiry date to be more controlled. We would like for this to be restricted to specific user groups or at team level in the CMP
8 months ago in Product Recommendations / Technical 0

Repurchase Algorithm Needed!

Please add an algorithm that allows Optimizely to predict repurchase behavior. For example, if a customer typically purchases a specific sku every 4 weeks, we wouldn’t want to recommend that sku again if they just purchased it yesterday (this is h...
11 months ago in Product Recommendations / Technical 0

Built in flags for feed failures

Built in flags for feed failures. Customers should be notified immediately if there feed is failing. An email should be sent directly to the customer as soon as the feed fails. The email would include why the feed has failed and the email for thei...
over 2 years ago in Product Recommendations / Technical 0 Investigating

Dynamic campaign criteria

When creating campaigns in product recommendations, it would be great to have dynamic value capabilities. For example, if I have multiple brands on my website and I want the first product being recommended to match the brand of the sku that the us...
about 4 years ago in Product Recommendations / Technical 3 Future consideration

Feature Request - CAPTCHA for User Account Creation Workflow

Hello Team, We have recently observed a significant increase in unwanted user accounts being created on our production site, Beauty School Store (https://beautyschoolstore.com/). we need to stop this in some way by adding a CAPTCHA in the user acc...
over 1 year ago in Product Recommendations / Technical 0

Allow visitor groups as a campaign criteria

When creating a campaign in product recommendations, it would be incredible if we could also build rules based on visitor groups. For example, show products under $15 to "Sale buyers" visitor group that I have setup in my CMS and I'm using to crea...
about 4 years ago in Product Recommendations / Technical 1 Future consideration