Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Limit the number of workflows/briefs visible to different teams

Currently, every user has access to all active workflows and briefs in Welcome. However, we would like to restrict the visibility of workflows and briefs to specific users or teams. For instance, the content team should only see content-related wo...
almost 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Show if the identifier is high or low confidence in the UI

Currently it is not possible to see in the UI if the confidence level of the identifier is low or high. Would be helpful to be able to check it from UI. Especially when coming into the product after the initial implementation, being able to double...
6 months ago in Data Platform App 0

Copied content items should be pasted as draft items.

In the Optimizely CMS, content items can be copied and pasted into other locations in the CMS respository via the browser UI. However, pasted content items are published immediately. Ideally copied items would be pasted as drafts so that editors c...
over 1 year ago in Content Management / Editing 0

Reject an Order

If a Buyer1 places an order, it kicks off to the Approver to approve the order. What if the Approver wants to reject the order for some reason? There needs to be a way to reject and add comments.
over 4 years ago in Configured Commerce / Orders & Payment 1 Gathering interest

If your project has Commerce Catalog then Catalog items should sort properly

Users have to create project with catalog items and make changes to a few catalog items and then sort by status in order for the sorting to appear correctly. Why would there be an option for adding commerce content to projects in the first place i...
6 months ago in Customized Commerce 0

Connect to more than one Google Ad account at a time

Advertisers have a variety of different sub-ad accounts in their master Google account, so instead of choosing only one Ad account to connect with in the Integrations setting, it would be great to enter then ad account ID by segment.
almost 2 years ago in Data Platform App 0

Deployment API Documentation

The deployment API documentation doesn't really cover real world scenarios. There are quick samples of a line of PowerShell, but really, that's now how anyone deploys. Deployments are done from a CI/CD server. So the build server has to create a p...
almost 2 years ago in Content Management / Content Manager 1 Future consideration

Enable a prioritisation field in Hypothesis (e.g. PILL, PXL etc.)

Have a field which calculates priority based on a configurable prioritisation framework (Optimizely Ideas had similar functionality)
over 1 year ago in Experiment Collaboration and Management / Experiment Collaboration 2 Planned

API imports into PIM

Requested by Ian Cooper during the PIM client conversation on 6/1/23. Liked by Ryan Pastor, Gina Pfaff, Remco van Daldin, Laura Malendez, Laura Mahoney, and Chandan Raj.
almost 2 years ago in PIM 0 Planned

Make it possible to expand more than one level in CD API

As a developer I want to be able to expand more than one level in the Content Delivery API to be able to retrieve nested properties in content areas. When doing this, I want to be able to control the maximum number of levels to expand.
almost 2 years ago in Content Management / APIs 1 Future consideration