Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Potential security risk in <Import Data> feature

The file upload used in the [Import Data] feature in the Settings interface does not limit the file extensions to .episerverdata only. Other file extensions can be uploaded (including files in a zipped file), which may pose security threat to the ...
6 months ago in Content Management / Roles and Security 0

Date order for task organization

In a task board view, when it shows the task for the next week, it does not put them in date order. The date sorting occurs when you reach that week, but it would be nice for tasks to be organized by date when you're looking ahead to the next week...
12 months ago in Content Marketing / Plan 0

Report "Form template" is lacking date range

I would like to be able to see usage of different brief templates for a selected time span. Other reports have functionality for choosing time span.
over 1 year ago in Content Marketing / Analytics 0

Ability to Touch Email Template Code

Our emails do not rendering properly when users have Dark Mode enabled on their devices. We’re seeing this on Outlook desktop, Outlook web, and the Gmail app. See example of what dark mode users see. We'd like to be able to implement code directly...
over 1 year ago in Campaign 1 Will not implement

Allow "Refresh Published Products" in local/dev environments

As of early 2024 or late 2023 (not exactly sure which release), a change was made in the PIM Refresh Published to prevent running in any environment other than Sandbox and Production. This causes hardship/extra work for customers and partners to g...
12 months ago in PIM 0

Productize the Question/Answering widget in CMS Edit UI

As a customer, I would like to have the question/answering widget available in SaaS CMS and CMS PaaS, So I can ask questions about my content in an easy way.
over 1 year ago in Content Management / Content Manager 0

Reject an Order

If a Buyer1 places an order, it kicks off to the Approver to approve the order. What if the Approver wants to reject the order for some reason? There needs to be a way to reject and add comments.
over 4 years ago in Configured Commerce / Orders & Payment 1 Gathering interest

Prioritising personalisation experiments

I'm looking at setting up 2 personalisation experiences on the same page (different audiences). I am aware that multiple experiences can be placed within the same campaign and prioritised, however the 2 experiences I am setting up have different m...
12 months ago in Web Experimentation / Experiment Authoring 0

Request to whitelist the Coveo.Connectors.Utilities.PlatformSdk to allowedLibraries list

Hello Team Optimizely, we are working on the Coveo integration for one of our projects and having Coveo.Connectors.Utilities.PlatformSdk -Version 11.2.0 added to allowedLibraries would be of great help for this integration. As additional informati...
6 months ago in Configured Commerce / 3rd Party Library Allow Listing 0

Indexing Assets

Hi Team, in the December release, you have introduced option to INDEX the Assets in Library (CMP). While we appreciate the flexibility, we also can see potential risks of enabling indexing by users by an accident and making an internal corporate c...
6 months ago in Content Marketing / DAM/Library 0