Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Cusomerservice UI should "listen" to the markets returned from the market service

In the customerservice UI, e.g. carts and orders, we need to show only items for the markets CustomerServiceRepresentatives have access to. The markets available are returned from the market service.The dropdown to filter e.g. carts and orders onl...
5 months ago in Customized Commerce / Customer Services 0

Replace User with New User

A member of our team has left the business. It would be good if we could replace that User profile in the CMP with a new user who is replacing that role, rather than manually changing every step in all the workflows that relate to that User.
about 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Results pulled via API are frequently multiple days stale.

This leads to us having to make multiple request per experiment in order to get up-to-date data. Various ideas to resolve: Allow users to prime a test's results Call a webhook when results are ready Optimize performance of the results query
about 2 years ago in Experimentation Analytics / APIs 0 Investigating

Order history in a user profile

When looking at a user's profile, it would be really convenient to have an "order history" tab connected from within the Website User Profile. This would save me several steps and time by having to go outside of the platform to look. Thanks.
about 1 year ago in Configured Commerce / Admin Console & Import/Export 1 Gathering interest

Implementing a Spanish version of Episerver Campaign

Hi all, during one of my recent Quarterly Business Reviews I was asked if it would be possible to introduce a Spanish version of Episerver Campaign (just like we have English or Dutch version). The argument raised by the Customer was that some of ...
about 4 years ago in Campaign 0 Will not implement

Upload Option in Promotions

When adding a promotion, you need to do so one at a time. If a template and the ability to import were available it could be a huge time savings.
11 months ago in Admin Center 0

Search Campaigns/Discounts by Coupon Codes

As a Commerce > Marketing user, I can currently search by campaign name & discount name. Can a feature be added to also search by coupon code (within a discount)?
about 1 year ago in Customized Commerce / Promotions 1 Planned

Search input For ContentArea Editor and IList<ContentReference> editor

Can we have a search input appear to search for content for ContentArea Select Content Editor and for IList<ContentReference> editor
about 2 years ago in Content Management / Editing 1

Full Stack with Flutter

Many Customer's mobile team is getting started with experimentation and would like to utilize our SDK with Flutter (a cross-platform mobile framework that is written in the Dart programming language but is compiled to swift (for iOS) and java (for...
about 4 years ago in Feature Experimentation 10 Already exists

Better reporting functionality in CMS

Admin section (reports) good headlines/titles but functionality not good for broken links I want the ability to export to excel, or to be able to sort the list or update the list. I can’t configure or mark what has been checked and would like e.g....
almost 6 years ago in Content Management / Reporting 0 Future consideration