Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1912 of 1912

Additional UWG7 compliant strategies needed (DACH Market)

In Germany there is a law allowing targeted marketing to active customers under specific constraints, regulated by law (UWG §7). These come with a wide recipient base, because no newsletter opt-in is needed an offer a high value business case. Def...
about 3 years ago in Product Recommendations / Email Personalization 2 Investigating

Full Stack tests show as an ID number instead of Experiment Name.

Expected Experience Full stack tests should be reported using Flag Names and not flag id numbers on https://app.optimizely.com/v2/accountsettings/account/usage . Makes review difficult. Actual Experience (please describe what you see): For the acc...
about 3 years ago in Feature Experimentation / Project / Account Configuration / Settings 1 Future consideration

Programmatically set/update Marketing Connector configuration

We would like to be able to reset the marketing connector configuration values programmatically. This would allow us to automate configuration after a copy/sync from PROD to a lower environment.
10 months ago in Integrations 0

Configuration Change History

We need to be able to view a changelog of admin settings in the platform for audit purposes. For example, we need to know who changed workflow settings, when, the before/after, etc. We would need this for all types of admin functions - user manage...
over 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Allow all URLs to be 'Clickable'

I would like all Text Fields within CMP to allow 'Clickable' links. Currently, only Link for Media Assets and Rich Text fields seem to allow for clickable URLs.
7 months ago in Content Marketing / Requests 0

Create Sector Stores - Like Brand Stores

Customer would like to be able to use a data field (like we use Brand for Brand store) to be able to create "Sector Stores" like Brand Stores. Examples: "Food & Beverage", "Hospitals", "Education" "Municipalities" - products would have one or ...
over 3 years ago in Configured Commerce / Catalog & Assets 1 Gathering interest

Allow Deeper Nesting of Comments

The comment sections only allow for a single level of replies, which is causing confusion for our users. Say I leave a comment asking for review on a PDF. Someone else comments with their feedback, but I have a question about it. I can't reply dir...
over 2 years ago in Content Marketing / Notifications / Tasks, Campaigns, and Events 0 Future consideration

Cusomerservice UI should "listen" to the markets returned from the market service

In the customerservice UI, e.g. carts and orders, we need to show only items for the markets CustomerServiceRepresentatives have access to. The markets available are returned from the market service.The dropdown to filter e.g. carts and orders onl...
7 months ago in Customized Commerce / Customer Services 0

Reporting API

One customer would like to be able to automatically retrieve data from the backend via an interface.They have asked us to provide them with the necessary API documentation. Currently there is apparently only the manual CSV export (attachment).Howe...
over 4 years ago in Product Recommendations / Analytics 0 Already exists

Audit Content

As a group of content management users we have a number of needs to audit our content including the abilities to: Assign review groups of users to pages Assign a review date and frequency of review Email alerts Reminder emails Report of overdue to...
over 4 years ago in Content Management / Content Manager 0 Future consideration