Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1912 of 1912

Download All attachments

Need ability to Download all attachments from Task/Request. Often people attach a lot of assets, etc that has to be downloaded individually
5 months ago in Content Marketing / Plan 0

Show details like schedule or selected target group on preview graph of marketing automation

In the MA preview you can see the graph. But when you have an Advanced node as start node, you must click into the editor of the automation to read, when the automation is scheduled to run. This information and probably also other details of other...
almost 4 years ago in Campaign 0 Future consideration

Additional Brand Information

Currently the PIM really only supports brand name. Enhance the product to be able to provide all the other brand information for commerce - such as assigning a Brand Asset (Image), Page Title, Meta Description, Featured Asset (Featured Brand Image...
over 3 years ago in PIM 2 Gathering interest

Native Support for Implementing Microsoft Ads

Similar to the native integration for Google Ads GA4, it would be nice to have a native integration with ads.microsoft.com as well.
5 months ago in Configured Commerce / API 1 Gathering interest

Optimizely.Graph.Client ConventionRepository is impossible to mock for a unit test

I have recently started using Optimizely Graph Client (Using the latest: 1.4.0). I have created a separate graph conventions field for each component that configures how the component will get indexed by the graph. /// <summary> /// Convent...
5 months ago in Optimizely Graph 0

Workflow Permissions - Prevent users from changing status of a workflow step not assigned to them

Currently in the CMP, when I assign a user to a step in the workflow, I have to share the entire Task with that user. Once the task is shared with the user, the user can change the status of any workflow step. This is a problem in an organization ...
5 months ago in Content Marketing / Tasks, Campaigns, and Events 0

Download backup of production database

Each day database backups are created of the production website. I would like to have the option in Mission Control to download a backup which was made days or even weeks ago.
5 months ago in Configured Commerce / Self-Service 0

Have the ability to create renditions in AVIF format

AVIF is supported by all modern browsers and has a better compression rate when compared to other formats.
10 months ago in Content Marketing / DAM/Library 0

Feed failure notifications

Please add product feed failure notifications to the roadmap. We had an instance where our product feed had been failing repeatedly and we did not know until we happened to log in to the UI and notice that it had been failing for weeks. Please set...
about 1 year ago in Product Recommendations / Portal 0

Add the ability to grant impersonate permissions to custom roles

I want to be able to create a custom role for the admin console users that while given limited permissions through the Application Dictionnary would also be granted the ability to impersonate website users.Currently, the impersonate feature is lim...
5 months ago in Configured Commerce / Users, Permissions & Security 1 Investigating