Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Promotion usage report

At the moment there is no way to get a list of orders that used a promotion. It would be very helpful to get a report that showed what was ordered and how much was spent to analyse the effectiveness of a promotion code.
over 3 years ago in Customized Commerce 0 Gathering interest

Next Gen Images

Ability to upload next gen images mainly for google purposes.
over 3 years ago in Content Management / Technical 3 Future consideration

Allow briefs and content to roll up and down across the parent campaign and child campaigns

I want my parent campaign brief and content to roll across all subcampaigns and tasks, and any content created in subcampaigns and tasks to roll up to the parent content tab.
almost 2 years ago in Content Marketing 0 Future consideration

A view where workflow steps (within a task, within a subcampaign) show in the parent campaign

When creating a campaign, I need to create subcampaigns to organize like tasks, then each task has workflow steps. I need to be able to see all subcampaigns, tasks, and workflow steps on one view without having to click into each task.
almost 2 years ago in Content Marketing 1 Investigating

Expose Notifications to allow handler/pipeline override

Getting notifications via email can be a bit overwhelming at times. We would like to be able to plug custom connectors to be able to receive notifications via other communication systems when a job fails or if we start a job to get a notification ...
almost 2 years ago in Integrations 0

Move files from Content tab to Attachments tab

It would be great if there was a feature/capability to quickly MOVE a file in the Content tab over to the Attachments tab. Currently, i have to download a file(s) from Content tab, then re-upload it to Attachments tab. There are times when i want ...
almost 2 years ago in Content Management / Content Manager 0

Better proofing interface

Need distinct buttons that allow actions to be taken on a proof, beyond markup (e.g., approved, approved with changes, share, etc.)
almost 2 years ago in Content Marketing / Miscellaneous 0 Future consideration

Request submission automation

Allow requests to be submitted and advanced without mutliple "acceptance" actions, i.e., automate this part of the submission while retaining the form details, and assign a workflow to the intake directly.
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

CyberSource-Payeezy replacement Payment gateway Full Authorization Reversal

Payment gateway Payeezy will sunset. A solution is required. We have orders that are submitted and not yet shipped so there is no settlement that has occurred. In Cybersource payment gateway a cancellation of the credit card authorization (Note ye...
almost 2 years ago in Integrations 0

Ability to hide edit option for Library role users

Please provide Admins with the ability to hide the EDIT request option for users in the Library role (e.g., "Hide edit request"). Our Library role users (over 1,000) will never be given the ability to EDIT an image. The appearance of the Edit opti...
almost 2 years ago in Content Marketing / DAM/Library 0 Future consideration