Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

ADD FEEDBACK

All feedback

Showing 1913 of 1913

"Publish to CMS" should publish page(s) and all associated unpublished content items

When CMS content is created through the CMP it doesn't publish all the content items, like blocks and images. The CMP creates a Project in the CMS and only publishes the page. This leaves a broken page live on the site until a content creator jump...
5 months ago in Content Marketing / CMS + CMP Publishing 0

Operational Analytics Dashboard

We'd love a dashboard to view the operationa analytics, very similar to the analytics on page views and such that are in the Analytics module today. Ideally, we'd be able to set filters to see things like average task duration, overdue workflow st...
over 2 years ago in Content Marketing / Analytics 0 Investigating

Taxonomy Hierarchy

Our taxonomy is very big - some labels could have thousands of options. We'd like a better way to organize it, as there is a hierarchy to the way things fit into verticals, product lines, products, etc. We want to ensure users only see relevant va...
over 2 years ago in Content Marketing / Settings + Configuration 1 Future consideration

Integration of AI based Chatbot / Agent

Configured Commerce has always focused on the value of its self-service capabilities to increase customer adoption, increase customer retention, and to free up Sales and Customer Service to focus on more complex, high-value engagements. Providing ...
6 months ago in Configured Commerce / Self-Service 1 Gathering interest

Exclude the hostnames in manage websites when using PaaS Portal to copy database and blobs between environments

For CMS customers that need to copy database and blobs using PaaS Portal, the environment-specific web hostnames (Admin > Config tab > Manage Websites) become overwritten. Therefore, users wishing to view content in the preproduction system ...
over 3 years ago in DXP Cloud Platform / Infrastructure mgmt. 6 Future consideration

Additional Application for my Instance

I want the ability to deploy an additional code base to run alongside my exisitng Content / Commerce app instances. This would run my deliver app developed in Next.js or other technologies.
over 3 years ago in DXP Cloud Platform 0 Future consideration

Cloudflare Image Resizing - Support external hostnames

I want to use the Cloudflare image resizing for my client, who hosts their images within the Optimizely DAM. This worked in the BETA phase and works with the native Cloudflare offering, so it seems that Optimizely has added the restriction. Why? T...
5 months ago in DXP Cloud Platform / Traffic management 1 Already exists

Need ability to see calendar view of projects based on specific step in workflow

As a Creative Director and Project Manager, I need the ability to see all of my organization's upcoming projects based on a single universal workflow step from a task before that step is being worked on. This will help me get an editorial calendar...
over 1 year ago in Content Marketing / Plan 2

Restore access to SendGrid

Before CMS 12 (and/or Commerce 14), DXP customers had access to SendGrid to log in directly at Sendgrid to see statistics on emails sent, bounce rates, open rates etc. This access was revoked as clients upgraded and the DXP environments were switc...
7 months ago in DXP Cloud Platform / Identities and accounts 2 Future consideration

add filter option in the "List Experiments" endpoint

Vistaprint: Add support for filtering "archived" in the List Experiments endpoint. we already have to paginate to get all active experiments even though we only have less than 10 active, I can see this being a problem as time goes on."
almost 3 years ago in Feature Experimentation / APIs 3 Future consideration