Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Automatic purging of CloudFlare CDN Cache when content are deleted in Episerver

In Episerver DXP we get a CDN from CloudFlare. Great! If an editor deletes a media file in edit mode, the file can still be cached for hours in the CDN. This could be bad if the content really NEEDS to be removed right away, and the editor is not ...
over 4 years ago in DXP Cloud Platform / Infrastructure mgmt. 2 Future consideration

Being able to delete/move to trash orphaned blocks and media

As an editor I would like to be able to remove/move to trash a block or a media content item from the property view in the CMS. As it is now you need to have the Block or Media widget open, and if a piece of content is orphaned you don't see it in...
about 4 years ago in Content Management / Asset Management 1 Investigating

Scheduled re-import of indexed content

As a site owner using Content Recommendations, I would like the ability to schedule re-import of already indexed content in Content Recs, so that: a) there would be no need for manually triggering a re-scan, e.g. if we add or change metatag or dat...
almost 4 years ago in Content Recommendations 3 Future consideration

Exclude generative AI option in Marketplace for photos

Inclusion of option in filters of Marketplace to exclude generative AI photos.
about 1 month ago in Content Marketing / Miscellaneous 0

AllowedTypes for blocks added in Xhtml editor using the 'Add local block' button

It would be nice to be able to filter the selection of blocks to be created using the "Add local block" button in TinyMCE in the same way as when creating a new page or adding a block in a content area.
about 1 month ago in Content Management / Editing 0

Replicate the DXP environment locally using Docker

We are looking into setting up a "DXP like environment" using docker. Looking through the log files in the paasportal, I can se that the website app is turned into a docker image and hosted in an Azure container registry [myenv].azurecr.io. It wou...
about 1 year ago in DXP Cloud Platform / Infrastructure mgmt. 0

Status and potential error log for Recommendation feed parser

The products list is fetched by the Product Recommendations engine and parsed. This parsing may fail, but there is no way to check this from the portal without contacting support (who also have no easy way of checking if there is an error). This w...
almost 3 years ago in Product Recommendations / Technical 2 Already exists

webhook for "message received" event

Why do we need to receive a webhook once a message is "received"? With a "received" webhook we would be notified as soon as a message was accepted by the receiving mail server. Our business processes are mainly interested if a message could be del...
over 4 years ago in Campaign 1 Future consideration

Adding multiple blocks under Personalization group

EPiServer.CMS version 12.22.7 When trying to add multiple blocks under one personalization group with the same visitorgroup, they can't be merged together as it is today. And when trying to do this as in the attached image, it is just the top item...
over 1 year ago in Content Management / Personalization 1

Real Time Segment counts are inaccurate

Our content strategists rely on RTS estimates to determine if certain segments are working properly. Currently these estimates are drastically different that the Segment counts using the same criteria. This is forcing our strategists to create a S...
4 months ago in Data Platform App 0