Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1912 of 1912

Enhance the Audience Feature to display the affected number of items

Audience groups should include the dependent items that use them, similar to blocks, this will give visibility to authors on all the effect areas where that personalization was used when a change is made
5 months ago in Content Management / Personalization 0

Creation of Folders in ODP to better categorize reports, segments, filters, behaviors, etc

Creating a structured folder organization in the Optimizely Data Platform for filters, reports, segments, and behaviors enhances usability and efficiency, allowing teams to quickly locate and manage key assets. By grouping related items, such as f...
9 months ago in Data Platform App 1

Adding multiple blocks under Personalization group

EPiServer.CMS version 12.22.7 When trying to add multiple blocks under one personalization group with the same visitorgroup, they can't be merged together as it is today. And when trying to do this as in the attached image, it is just the top item...
almost 2 years ago in Content Management / Personalization 1

Two-Factor Authentication (2FA) for Configured Commerce

Please add two factor authentication capabilities for Configured Commerce. (I know that there is another request like this, but for Customized Commerce https://feedback.optimizely.com/ideas/COM-I-118)
over 1 year ago in Configured Commerce / Users, Permissions & Security 3 Gathering interest

Export Reports

As an admin I want to be able to export a report from the reports system So that I can distribute required updates to the broader author group. The outcome is the ability to complete an export of any report within the reports system
about 5 years ago in Content Management / Reporting 0 Investigating

Search capability missing from select page or block dialog.

If site has thousands pages and blocks, it is very difficult to select correct page or block to link each other. Current you have to browse via tree to find correct content to create link or select block. Select page or content dialog should have ...
about 1 year ago in Content Management / Editing 0

Trashcan

Occasionally, we have a user delete something (an asset version, a whole task, etc.) that they shouldn't have. Luckily, your support team always seems to be able to get it back. But it would be valuable to have a trash can so that we don't waste t...
over 2 years ago in Content Marketing / Miscellaneous 4 Future consideration

Have a “completed date” in workflow instead of the due date disappearing

When we need to run a report of when tasks have been completed or look in the project page of when a task was completed, it’s missing. Even if I click into the task, there is nothing. We would like to keep a "completed" date in the workflow step.
about 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0

Replicate the DXP environment locally using Docker

We are looking into setting up a "DXP like environment" using docker. Looking through the log files in the paasportal, I can se that the website app is turned into a docker image and hosted in an Azure container registry [myenv].azurecr.io. It wou...
over 1 year ago in DXP Cloud Platform / Infrastructure mgmt. 0

Allow Calculated Metrics

Customers would like to be able to build their own metrics by mixing Optimizely events already present in the platform. A key example is funnel metrics: Conversions of step 2 / Conversions of step 1 as opposed to conversions of step 1 / number of ...
almost 3 years ago in Experimentation Analytics / Metrics Setup 2 Planned