Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Add an event when profile stitching is happening

Currently it is not possible to see when profile stitching has happened. This makes it almost impossible to investigate how incorrect stitching has happened as you can only see the end result. Having an event when profiles are stitched together wo...
7 months ago in Data Platform App 1

Apply Workflow Step Changes to Existing Tasks

When updating a workflow's steps, there is currently no option to apply those changes to existing tasks. We would like the option to update existing tasks as our process changes. (As you can do today when making edits to workflow template fields.)
over 2 years ago in Content Marketing / Settings + Configuration 1 Future consideration

Reporting on usage of key CMS features: AB testing, Projects, visitor groups etc

I would love to be able to see in the system whether my customers are leveraging these types of very useful functions in the CMS so that if they are not used, or perhaps underused, I can raise this at future check in calls to increase adoption of ...
over 2 years ago in Content Management / Reporting 0

Segmenting more than one attribute at a time

For releasing features / targeting users to be part of an experiment it is very straight forward to target specific attributes As optimizely gives you the ability to apply various different filtering mechanisms.. e.g. below, above, contains, does ...
over 3 years ago in Experimentation Analytics 0 Investigating

Native Support for Implementing Microsoft Ads

Similar to the native integration for Google Ads GA4, it would be nice to have a native integration with ads.microsoft.com as well.
4 months ago in Configured Commerce / API 1 Gathering interest

Optimizely.Graph.Client ConventionRepository is impossible to mock for a unit test

I have recently started using Optimizely Graph Client (Using the latest: 1.4.0). I have created a separate graph conventions field for each component that configures how the component will get indexed by the graph. /// <summary> /// Convent...
4 months ago in Optimizely Graph 0

Workflow Permissions - Prevent users from changing status of a workflow step not assigned to them

Currently in the CMP, when I assign a user to a step in the workflow, I have to share the entire Task with that user. Once the task is shared with the user, the user can change the status of any workflow step. This is a problem in an organization ...
4 months ago in Content Marketing / Tasks, Campaigns, and Events 0

Download backup of production database

Each day database backups are created of the production website. I would like to have the option in Mission Control to download a backup which was made days or even weeks ago.
4 months ago in Configured Commerce / Self-Service 0

Make "Rule in Rule" feature available for out-of-the-box version

For Shipping & Fulfillment - Carriers - Shipping Services - Rule, when Products are excluded from Categories As it stands, if a customer orders products from both categories excluded from a shipping logic and categories included in a shipping ...
7 months ago in Configured Commerce / Shipping & Fulfillment 1 Investigating

Execute Manually run Scheduled Jobs on the Scheduled Job Server

When a scheduled job is executed on a schedule it is executed on the special Scheduler server instance. When a scheduled job is executed by running it Manually it appears it executes on one of the front end servers. This feedback request is to sug...
7 months ago in DXP Cloud Platform / Traffic management 0 Future consideration