Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

ADD FEEDBACK

All feedback

Showing 1913 of 1913

Add the ability to grant impersonate permissions to custom roles

I want to be able to create a custom role for the admin console users that while given limited permissions through the Application Dictionnary would also be granted the ability to impersonate website users.Currently, the impersonate feature is lim...
4 months ago in Configured Commerce / Users, Permissions & Security 1 Investigating

Add the ability to save multiple assets on the same task to different locations in the library

In the case of a Task with multiple assets, it would be useful to be able to save those assets to different locations. For example, on a task that involves designing a new asset, the task might have various working files: .esp files for example, a...
4 months ago in Content Marketing / DAM/Library 0

No longer able to see the database metrics/performance of the non production enviroments

since the implementation of autoscaling, https://world.optimizely.com/blogs/elias-lundmark/dates/2023/11/enhancing-database-scalability-in-dxp-cloud-services/, a side effect is that we no longer have insight in how the database is performing in th...
11 months ago in Customized Commerce / Technical 0

Sendgrid Bounce back List

Customers would like the ability to have the list of emails on the Sendgrid bounce back list sent to them automatically or accessible within the DXC Dashboard/CMS. Current process requires them to submit a support ticket and request the informatio...
about 1 year ago in DXP Cloud Platform 2 Future consideration

Set a default time zone for date/time editing

Currently in the CMS, time/date pickers are associated to the editors local time. This is problematic, because we have editors all over the US. Entering in time/date information incorrectly will lead to our event registration announcements display...
over 2 years ago in Content Management / Editing 0

Cloudfare DXC Paas Portal - Analytics Restricted View for Clients

Could we please have a “restricted analytics account view” in Cloudflare for our Instances? And if the above is not doable any chance to built a quick custom view with the API? Link : Building custom views · Cloudflare Fundamentals API : Cloudflar...
almost 4 years ago in DXP Cloud Platform / Telemetry 1 Future consideration

Search and replace utility

Our CMS authors need a built-in reporting tool that will list all pages, blocks and documents that contain a specific keyword (In strings, xhtmlStrings or external links). Ideally this would allow replacement of the text with another term in pages...
about 2 years ago in Content Management / Reporting 2 Future consideration

Ability to Edit Campaign After Task is Complete

When tasks are complete you can't go back to update the campaign without undoing the final step of the task, updating the campaign title(s), and then re-completing the task. By undoing a task, the date of completion is now inaccurate. We measure c...
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Two-Factor Authentication (2FA)

As a CTO I would like to have support for two factor authentication during login to the admin interface to increase security for a business critical system.
almost 3 years ago in Customized Commerce / Roles and Security 1 Planned

Restrict editor access to other microsites

We want to hide the website tree structure to the user who do not have access (even we want to remove the read-only access). For example we have multiple websites as Website A, Website B ... etc. and EditorA, EditorB ... etc. If EditorA has access...
11 months ago in Content Management / Multi-site 0