Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1912 of 1912

Ability to undo a delete action for assets

When accidently deleting a folder with a lot of images, it would be great to be able to undo and recover the folder.
over 2 years ago in Configured Commerce / Catalog & Assets 0 Gathering interest

Remove parent child(variant) relation through import

Currently PIM system allows removing parent child relation only through PIM console and any of the PIM import does not support removing parent child relation. We required this functionality for our client Tecumseh. There products are dynamic they ...
over 2 years ago in PIM 0

ODP New Integration Requires Primary Key to be Email Address for SFMC

ODP made some updates to their SFMC segment sync app whereby designating email as a primary key is required. This is an issue for existing SFMC data extensions that do not use email address as primary key. We are requesting that ODP invesigates an...
over 2 years ago in Data Platform App 0

Shortcuts are not working as they used to in version 12

Hi,Whilst hosting a business user CMS course I noticed that the shortcuts are broken. It isn't possible to choose pages to add as a shortcut to, only assets. Is this related to the DAM integration?Thanks in advnace for letting me know if you will ...
over 2 years ago in Content Management / Content Manager 1

Support for mobile devices/adaptive ui for feature experimentation

Currently only the latest version of the Desktop Chrome browser is supported for building experiments and campaigns within the Optimizely Experimentation app. But this is a limitation, as sometimes you need to configure feature flags on the go thr...
over 2 years ago in Feature Experimentation / Experiment Authoring 1 Future consideration

For all Excel imports in the Admin, there should be a template

As an administrator in the Optimizely Configured Commerce System I have had to load data into the system manually on occasion. I believe that for my organization's benefit, and the benefit of many others, every section that allows a manual excel i...
over 2 years ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Audit log functionality for user roles (& PII viewer enablement)

Have an audit log report for user roles (permisison changes and teh admin responsible for the change) and allow for us to report when 'PII viewer' has been turned on/off for a certain user. We would like to see when 'PII Viewer' permissions are gr...
over 2 years ago in Data Platform App 0 Already exists

All modules should be fully integrated with each other and available via a single admin interface and login.

As the titles says, ALL episerver logins should be resolved to a single login and single management interface, as well as all modules being fully integrated with each other. Also: In your feedback portal, here, add the general "Episerver" title as...
over 4 years ago in Customized Commerce / Roles and Security 1 Already exists

Ability to Search within Blocks

As an Editor, I'd like to be able to Search within my blocks if I know the Blocks name. Currently, at least in our setup, this provides no results.
over 4 years ago in Content Management / Content Manager 2 Already exists

Optimizely UI could offer an extract of user IDs

A customer has requested that the Optimizely UI offer an extract of user IDs which could be used by us to investigate and understand possible differences between the Results page data and their Enriched Events Export data. This customer has seen f...
over 2 years ago in Experimentation Analytics / Results Page 0 Investigating