Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1912 of 1912

Identify New Users in Insite Analytics

We have a desire to see how many new customers are ordering from our website on a weekly and monthly basis. My current timeframe is looking back to our go-live date - 10/09/19. Right now I am doing this very manually. Looking up what customers ord...
over 4 years ago in Commerce Analytics 0 Planned

Customer Lists - Reporting

Tied into my other request it would be nice to have reporting on the list feature as well: How many customers are using listsItems most frequently put on listsTop items purchased from the listsAverage # of items on a list Also more complex reporti...
over 4 years ago in Commerce Analytics 0 Gathering interest

Abandoned Cart Data

The ability to send abandoned cart emails is great, but I would also like to see the ROI. Open rate, click through rate, how many customers actually completed a purchase of one of those items....etc. Not sure if this is something that needs to be ...
over 4 years ago in Commerce Analytics 0 Gathering interest

Update OOTB Pricing API call for Infor CSD

We need to show our customers quantity break pricing. The API call currently being used OOTB for Infor CSD is OEPricingMultipleV4. The call that will include quantity break pricing is OEPricingMultipleV5. I can provide the API documentation if som...
over 2 years ago in Configured Commerce / API 0

Link List widget should be able to contextualize when/when not to display certain pages

We ran into some content authoring trouble when attempting to use both the Navigation List and Link List widgets: Navigation List - Dynamically creates a menu showing the child pages for a defined parent/root page. Widget updates automatically as ...
over 2 years ago in Content Management / Content Manager 0 Future consideration

Move application log storage from InsiteCommerce database to a different log storage or dedicated logging application

For two reasons mainly- Application logs in the same database is causing performance issues.- It is hard to search something in log and it is too slow.
over 4 years ago in Configured Commerce / Technical 0 Planned

Zone Component Enhancements

Would like to request some upgrades to the Zone component: Ability to utilize ClassNames - would aid in styling children components an end user might add and for debugging. Ability to pass data-test-selectors to children - Would aid in debugging a...
over 2 years ago in Configured Commerce / CMS, Spire & Mobius 1 Investigating

Rest API for Product Feed

Devs and customers request an API method to post product feeds vs relying on us to upload them through schedule job
over 2 years ago in Product Recommendations 0

Eyedropper tool

My wish is to have an eyedropper tool, like in Adobe CS, for picking up text or information. I publish academic articles that contain a large number of references, so the references list/block can be extensive. I add references to the body text fr...
over 4 years ago in Content Management 0

Ability to undo a delete action for assets

When accidently deleting a folder with a lot of images, it would be great to be able to undo and recover the folder.
over 2 years ago in Configured Commerce / Catalog & Assets 0 Gathering interest