Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Move application log storage from InsiteCommerce database to a different log storage or dedicated logging application

For two reasons mainly- Application logs in the same database is causing performance issues.- It is hard to search something in log and it is too slow.
over 4 years ago in Configured Commerce / Technical 0 Planned

Make Lists toggle on/off

I suggest that the Lists feature be able to toggle on/off, just like other features like budgets, user management, and quotes.
about 2 years ago in Configured Commerce / Self-Service 5 Gathering interest

Eyedropper tool

My wish is to have an eyedropper tool, like in Adobe CS, for picking up text or information. I publish academic articles that contain a large number of references, so the references list/block can be extensive. I add references to the body text fr...
over 4 years ago in Content Management 0

Ability to add order notes in the cart detail page

It would be helpful if the Customer Agents could add additional notes at the cart level when they are building a customer's cart. This would need to be saved in the PO.
over 4 years ago in Customized Commerce / Customer Services 1 Already exists

Open documents in Microsoft Apps

Possibility to open PPT and Word documents added to the content tab not in the browser version of the application, but in the Microsoft application directly on the computer. Making edits and adding comments would be much easier.
about 2 years ago in Content Management / Editing 0

Allow Related Product construct to support Wholegoods to Parts bi-directional relationship

When customers want to be able to sell whole goods and their corresponding parts on the website, there isn't a clear way to identify to build the experience. Example: Someone looking at a whole good PDP can view 'Compatible Parts' in a carousel/ta...
about 2 years ago in Configured Commerce / Catalog & Assets 5 Gathering interest

Allow customers to pay for orders using a P-Card

A common B2B use case is where customers would want to pay for orders on the website using a P-card and be able to pass information to the ERP/OM system with the order data.
about 2 years ago in Configured Commerce / Orders & Payment 0

Option to remove percentage roll out for simpler flag management

We are exploring using Optimizely to manage critically important feature flags. Sometimes, a flag needs to be turned off instantly, out of hours or by Ops personnel eg in the event of an outage of service. In these instances, we want increased con...
about 2 years ago in Feature Experimentation / Feature Flagging Workflows 0 Future consideration

Introduce distinct lexicon to distinguish between flag status and rule status (don't use on/off for both)

It is currently confusing to use the same terminology for both flags and the rules that control flags. For example, I can have a rule that is 'flag:off' but the rule in the list shows as 'on'. Suggestion would be to have different lexicon for rule...
about 2 years ago in Feature Experimentation / Feature Flagging Workflows 0 Future consideration

Provide clarity if a block exists in the language version an editor is working in

We have recently changed to version Optimizely 12.13.1. When creating a new language version of a page using "Duplicate content" it is not clear any longer if a block used on the page (e.g. in the Teaser field) exists in the new language version o...
about 2 years ago in Content Management / Editing 0