Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1912 of 1912

Plan fields allow for "or" condition, not just "and"

We would like the ability to use fields when doing filtering in the Plan view with an 'or' condition, not just 'and'. For example, if someone wants to see all of the tasks they're watching and tasks they have an assigned step in, they currently ha...
over 1 year ago in Content Marketing / Plan 0 Future consideration

Custom rendering of search result tooltip in the media folder

As an editor when I search for an image in the Media Folder, I would like the search result to indicate in what folder the image was found, for example using the tooltip. I have spoken to support about us creating a custom SearchProvider that woul...
over 1 year ago in Content Management 0

RMA Destination Email

Currently you can only have one email address for the RMA Destination Email. We have 28 locations. It would be nice if you could build rules saying depending on which branch the customer selects, the email then goes to that branches email address....
over 2 years ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

BOGO promotions

We have a requirement on promotions from client, it is not possible to configure it OOTB so requesting you to provide provision to customize the same OOTB. Support ticket raised: https://support.optimizely.com/hc/en-us/requests/1045950 Requirement...
over 2 years ago in Configured Commerce / Marketing & Promotions 1 Gathering interest

Analytics of social media posts

Would be great to be able to capture analytics on social media posts similar to Hootsuite.
over 1 year ago in Content Marketing / Analytics 0 Future consideration

Customer Profile to have details of event on history log

Usually, when presenting ODP to clients, the Customers section gets a wow, especially when they see the History logs. However, what the clients didn't see during quick presentations is usually, the history log does not tell the detail of the event...
over 1 year ago in Data Platform App 0

Category Page will not retain its Resized status

Often, I need to resize the Category Left Hand Pane when categories are expanded. This left-hand pane reverts back to its original size once I've click on a Category to Edit. Could this pane keep the size set?
over 1 year ago in PIM 0

When loading files (like images, csv, xls), optimizely scan virus of it

Content editor can upload files which contains viruses. Could optimizely automatically ensure that files are virus free. Or customer could add own virus scanning method to that process.
over 1 year ago in Content Management / Asset Management 0

Clickmap / Heatmap for Email

If we had the ability to see a map of where people clicked on an email as a visual, it would enable faster decision-making about campaign efficiency and strategy: Number of clicks % of clicks
over 1 year ago in Data Platform App 0

Accessibility improvement - change the default link dialogue so it can add aria-label value instead of Title

The default link dialogue for many years has let editors add a Title attribute to the link. We've had feedback from a big public sector company we develop and maintain an Episerver site for that they thought this gave them the ability to add furth...
almost 4 years ago in Content Management / Technical 1