Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Recommend other things as well as products and content

As a customer using Intelligence Cloud, I want to be able to recommend personalized promotions, to drive more revenue. Motivation - This would be something that our Commerce customers would be interested in, in terms of which promotion to actually...
over 3 years ago in Data Science 0 Future consideration

Rewrite CustomerContext to a service with interface

I would be happy to see the CustomerContext class turned into a class with an interface, and no usage of the CustomerContext.Current singleton. This way it can be overwritten or intercepted for customization. In the same way, the logic of Mediacha...
about 2 years ago in Customized Commerce / Customer Services 1 Future consideration

Automated alert on the scheduler container (Linux).

Automated alert on the scheduler container (Linux). it seems not practical we have to check it every day. It will be great if they have alerts on container crashing/being not reachable similar to the ones for the website instance where Optimizely ...
about 2 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Restriction Groups for anonymous users

Our instance has multiple microsites and our current method of building our product catalog assigns each product to its category on every microsite. When users are logged in, we can correctly control the flow of presented products through Restrict...
about 1 year ago in Configured Commerce / Catalog & Assets 1 Investigating

Allow for Search Stemming

There is no way to create stemming attributes for search. Meaning: if I want to return results for the word "accounting" but not "account", I cannot create a way to use the full term of "accounting". Other examples include ability to restrict sear...
about 2 years ago in Configured Commerce / Search 1 Gathering interest

Allow Search Redirects to go to External sites

We would like to be able to take customer search terms (ex: jobs, careers) to go to an external job listing site. Currently Opti only allows you to direct searches within the existing platform, so that a workaround causes the user to make multiple...
about 2 years ago in Search & Navigation 1

Filter on 'Status' in User & Team view

You can filter on role but not on ex Status. Why? Should be possible to filter on more things than Role.
about 1 year ago in Content Marketing / Settings + Configuration 0

Create a way for filters to generate SEO-friendly URL

We noticed that the URLs generate with the attribute ID instead of the attribute value, making it very difficult to know which filters are most popular in analytics. Is it possible to make the filter URL more SEO friendly and include the name? Tha...
about 2 years ago in Commerce Analytics 0

"Remember me" automatically set

If you set "remember me" on login it shoud automatically be set the next time you log in.
about 1 year ago in Configured Commerce / Customers 4 Investigating

Toggle On and Off Scanning Feature

We would like customers to be able to have the ability to not have to hit "tap to scan" after scanning every item. It slows down the process for many customers. The ability to toggle on and off this feature would be fantastic.
about 2 years ago in Commerce Mobile App 1 Will not consider