Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Compare Step Due vs Completed Dates

I’d like to easily see when a past step was due. Like, right now for instance a design step is currently due May 18, but for the previous step, Review and Approve, I can no longer see the due date by the assignee. You can see when a step was compl...
almost 3 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

User creation - assign multiple user groups

When setting up a new user, I want to be able to select more than one user role and assign them to the user in one click. In EPI DXP, I need to use the drop down menu and assign one user role at the time (which is very time consuming).Attached are...
over 1 year ago in Content Management / Roles and Security 0

Whitelisting Stripe.net packages to allow server side control over the payment integration

In order to enable the correct behaviour for payments using the Stipe payments within the UK that require 3d secure. This does mean that the OOTB integration isn't a viable solution as it isn't setup to work with 3d secure payment authorisations. ...
over 1 year ago in Configured Commerce / 3rd Party Library Allow Listing 0 Will not consider

Sort by Status in List View

Many of the list view columns are sortable, but status is not. It would be good to be able to group all overdue tasks, then in progress, for example. Today, the only way to see all overdue together is to filter, but then I have to filter separatel...
almost 3 years ago in Content Marketing / Plan 0 Future consideration

Payment plugin with task async methods

As a Systems Integrator I want to be able to implement an asynchronous payment plugin instead of the current synchronous payment plugin. It could maybe just be a new interface to implement (IPaymentPluginAsync) where the main method returns a Task...
almost 3 years ago in Customized Commerce / Payment 1 Gathering interest

Bug: Shortcut not opening on a new tab even though Open in a new tab has been chosen

Bug report: When creating a shortcut on a page under Settings the shortcut does not open on a new tab even though that option, Open in a new tab, has been chosen.
over 1 year ago in Content Management / Content Manager 0

Improved Calendar on Step Due Dates

When changing the dates for the step due date - the entry space to input the dates has a specific abbreviation system and the calendar doesn’t scroll making it difficult to change to far apart dates.
almost 3 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Ability to report out on changing dates.

Product Managers and our team would love to report out on things like how many times the proposed launch date was moved. Or how much longer a test ran that it was supposed to. How can we account for these types of changing fields in our reporting?
over 1 year ago in Experiment Collaboration and Management / Experiment Collaboration 0

Save work requests as drafts.

Sometimes Product Managers don’t have all the information available to complete an experiment plan but want to start one and add in available info later when they get it.
over 1 year ago in Experiment Collaboration and Management / Experiment Collaboration 0

Create private subdomains for CDN images and pdf hosting

Optimizely is in the process of putting a CDN in place for all Spire Sites and Classic sites that have migrated to containers. CDNs are great to improve site speed, however, best practice would be to implement the CDN as a subdomain of the main si...
about 3 years ago in Configured Commerce / Catalog & Assets / Technical 0 Investigating