Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Add ability to override editorTemplates

It would be great to be able to override editorTemplates. Currently there is an ability to create new ones, however, sometimes we might just want to add a option field like "maximum-number-of-slides" to one of the current OOTB versions. If we do t...
over 2 years ago in Configured Commerce / CMS, Spire & Mobius 1 Investigating

Template Owner

We'd like to be able to set a template owner so that we know who to talk to if/when it needs updating.
over 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Notification of your step being complete by another team member

No description provided
over 2 years ago in Content Marketing / Notifications 0 Future consideration

Allow Search Redirects to go to External sites

We would like to be able to take customer search terms (ex: jobs, careers) to go to an external job listing site. Currently Opti only allows you to direct searches within the existing platform, so that a workaround causes the user to make multiple...
over 2 years ago in Configured Commerce / Search 1 Gathering interest

Report on sales by organization (for Episerver B2B clients)

Revenue and number of orders by organization Example :Total revenue to organizations (not individuals) Top 10 clients Compare sales to an organization to average Compare sales to an organization to a previous year (or month)
over 4 years ago in Commerce Analytics 0 Already exists

Copy/Paste Fields

under setting>fields there should be the option to copy and paste existing fields. I am creating a template that involves listing all of Optimizelys products. I need two fields with this data, that can be selected by dropdown. It is quite tedio...
over 2 years ago in Content Marketing / Settings + Configuration 3 Future consideration

WebP/AVIF image transcoding in Episerver

With WebP being an established image format, and AVIF as a very promising newcomer, I would like to see Episerver performing image transcoding out-of-the-box. I know there are 3rd party libraries, like ImageProcessor and ImageResizer, doing it rea...
over 4 years ago in Content Management / Technical 2

Combining two click event into one conversion metric.

Sharing on behalf of a customer (William Bauer of Bell Media) The customer asked to add a Feature that will combine two or more click events to trigger one metric conversion. For example, on a webpage, there might be Right/Left arrows that would c...
over 2 years ago in Experimentation Analytics / Other 1 Future consideration

Permissions Structure

As a security administrator, I need to be able to assign a support role that has production rights only, but no rights to pre-production environments. This is to keep in line with PCI DSS requirements for separation of duties whereby developers do...
over 2 years ago in Product Recommendations / Technical 0

Sales Manager role needs to easily see RFQ's that are pending for their team

The sales manager role has the potential to be an awesome feature. The problem is currently the sales manager has to toggle between customer accounts. A real world example. We have a sales director. She has one global account manager that reports ...
over 2 years ago in Customized Commerce / Customer Services 0 Gathering interest