Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Self-service long term backups

Extend self-service backup capability with an option to retain backup long term (e.g. 7 years) and the ability to download snapshots.
almost 5 years ago in Content Management 0

Ability to Import Products in Promotions

There needs to be the ability to import SKU's tied to a promotion. I just set up a promotion with 52 SKU's and next I have one with order 100 SKU's. It is so much unnecessary time spent copying and pasting when there should be an import feature.
over 2 years ago in Configured Commerce / Marketing & Promotions 1 Gathering interest

Add the ability to customize Utilities

it would be a great help if the Utilities provided OOTB such as ICustomerUtility, ICustomerOrderUtility...etc updated to implement the IExtention interface (we also need to have access to the concrete implementations so that we can do an inheritan...
over 2 years ago in Configured Commerce / Technical 0 Investigating

Dismiss notifications automatically

As a CMS user I want my notifications to be removed once they have been marked as read or after a certain length of time left unread So that I can clear my workspace to work more efficiently and without unnecessary distraction. the outcome is th...
almost 5 years ago in Content Management / Collaboration & Approval 0 Future consideration

Approvals for multiple sites - show items for current site

As an approver on multiple sites/domains I want my tasks pane to display items relating to the current site I am logged into So that our access integration system doesn't log me out/in to the new domain when I select a new item which has been bu...
almost 5 years ago in Content Management / Collaboration & Approval 0 Future consideration

Hide Shipping Service in UI

As a content author, I want to be able to hide or show [Shipping] "Service" throughout the mobile app. This scenario is applicable when a customer is assigned a carrier, and the rules behind the configured services only return one service. Instead...
over 2 years ago in Commerce Mobile App 2 Will not consider

Create target groups directly in Marketing Automation editor

As a Marketer I want to be able to create a target group directly in the Marketing Automation editor so that I have similar UX workflow as in Smart Campaigns. This would comply much better the actual workflow a user has when creating an Automation.
over 7 years ago in Campaign 0 Future consideration

Ability to Change Qty on Order Review

Currently if you are on the final page of checkout and want to change a quantity last minute, you have to go all the way back to the cart. You should be able to edit your quantity on this last page of checkout without having to go backwards.
over 2 years ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

Saved Credit Card feature for Square Iframe provider

Hi Team, Optimizely OOTB only supports Saved Credit Card feature only if IFrame provider is TokenEx. However for our client we have Square payment gateway and Square payment gateway doesn't work without Square IFrame provider. Due to above configu...
over 2 years ago in Configured Commerce / Integration 2 Planned

Add impressions usage info to experiment result dashboard

As an 'experimenter' and Optimizely admin within my organisation, I'd like to have a clear snapshot of used impressions when checking a progress of my experiment. At the moment I can only see bucketed visitors which in the context of my industry (...
over 2 years ago in Experimentation Analytics / Results Page 0 Investigating