Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

Add the ability to customize Utilities

it would be a great help if the Utilities provided OOTB such as ICustomerUtility, ICustomerOrderUtility...etc updated to implement the IExtention interface (we also need to have access to the concrete implementations so that we can do an inheritan...
over 2 years ago in Configured Commerce / Technical 0 Investigating

Hide Shipping Service in UI

As a content author, I want to be able to hide or show [Shipping] "Service" throughout the mobile app. This scenario is applicable when a customer is assigned a carrier, and the rules behind the configured services only return one service. Instead...
over 2 years ago in Commerce Mobile App 2 Will not consider

Automatic summarization for content

As a client, I want summaries of my articles automatically created, so that I can entice readers to sign up or purchase.
over 4 years ago in Data Science / Editor Experience 0

Ability to Change Qty on Order Review

Currently if you are on the final page of checkout and want to change a quantity last minute, you have to go all the way back to the cart. You should be able to edit your quantity on this last page of checkout without having to go backwards.
over 2 years ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

Saved Credit Card feature for Square Iframe provider

Hi Team, Optimizely OOTB only supports Saved Credit Card feature only if IFrame provider is TokenEx. However for our client we have Square payment gateway and Square payment gateway doesn't work without Square IFrame provider. Due to above configu...
over 2 years ago in Configured Commerce / Integration 2 Planned

Add impressions usage info to experiment result dashboard

As an 'experimenter' and Optimizely admin within my organisation, I'd like to have a clear snapshot of used impressions when checking a progress of my experiment. At the moment I can only see bucketed visitors which in the context of my industry (...
over 2 years ago in Experimentation Analytics / Results Page 0 Investigating

Content Graph availability in a Saudi Private Cloud (eg. STC Private cloud)

As a Customer in Saudi I want to use Content Graph from a data centerer within the Kingdom
over 2 years ago in Optimizely Graph 0

Hi Team, The project we are working on currently is an insurance project where we generate multiple quote and policy pdf documents from razor html templates. We are using the plugin wkhtmltopdf.org since 10 years were it was able cater all our needs for generating quote and policy documents. But after migrating to .NET6/CMS12 in the new Linux DXP there is a restriction to not run any exe related to the project, due to which we are facing the permission issues to the exe which triggers when we convert html to pdf. Can you please look into this and resolve ASAP.

No description provided
over 2 years ago in DXP Cloud Platform / Code deployment 1 Already exists

Self-service long term backups

Extend self-service backup capability with an option to retain backup long term (e.g. 7 years) and the ability to download snapshots.
over 4 years ago in Content Management 0

Analyze active recipient base over multiple clients

As global marketing lead I want to know how many unique active recipients I have over all my markets / divisions. For this I would like to see an evaluation summarizing my many mandators: unique active recipients aggregated active recipients with ...
over 2 years ago in Campaign 0 Future consideration