Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 1913 of 1913

I'd like the shopping carts interface to include a search option for Cart IDs, similar to the order ID search in the purchase orders section.

I would appreciate the ability to search for shopping carts using the Cart ID rather than relying solely on customer names or emails. I've noticed that the purchase orders section already allows for searching by order ID, but this functionality se...
over 1 year ago in Customized Commerce / Orders 0 Gathering interest

Custom Announcement Section on Homepage

We would like to have on the homescreen of Welcome a newsfeed / announcement section when we first log in. A sort of board where we can post comms to the marketing team (example: new brand guidelines available, new pictures etc.) or the link to a ...
almost 3 years ago in Content Marketing / Miscellaneous 0 Future consideration

Unable to adjust visibility of individual commerce pages

We are unable to adjust the visibility of individual commerce pages. Commerce pages inherit their visibility settings from their parent category, unlike CMS pages which can have their visibility changed individually. This is a big problem for us. ...
over 1 year ago in Content Management / Content Manager 0

Batch Decisions for Bulk User IDs

Customers who desire to use Full Stack as part of their experimentation program for batch activities such as email sends, SMS, or push notifications would benefit from having a single method call in the SDK that can accept an array or list of user...
almost 3 years ago in Feature Experimentation / SDKs & Agent 0 Future consideration

AI Facial Recognition & Tagging

It would be beneficial to have AI Facial Recognition & Tagging in the DAM. This would allow us to quickly find assets - i.e. Executive Team - within the platform.(Similar to how your photo app will organise photos in folders based on facial re...
over 1 year ago in Content Marketing / DAM/Library 0 Future consideration

Send time optimization in camapaign

Hi, the sent time optimization (STO) feature would be very useful for us to sendout campaigns.This feature should work in this way: it should keep trace of the time at which users usually open the emails and automatically send the email at this sp...
over 1 year ago in Data Platform App 0

Missing API endpoint for 'Create at' for Campaigns

No description provided
over 1 year ago in Community API 0

View Field Usage

Sometimes, when I make edits to fields or want to remove them, I would need to adjust logic on templates, routing rules, etc. It would be great if we could have a column in the fields area that would note where the field is in use across templates...
almost 3 years ago in Content Marketing / Settings + Configuration 1 Planned

Live feed to GCP for raw data

In order to make it easier to run post-experiment analysis, we'd like the experiment raw data to be available via a live feed in GCP as opposed to a daily export.
over 1 year ago in Experimentation Analytics / Data Import / Export 1

Include Campaign Template Tasks in 'Related' Activities on Work Request

When a work request is accepted and a campaign is created from a template, so are a lot of other tasks. We'd like to see those tasks as part of the "related" section, since they were all created at once from the work request.
almost 3 years ago in Content Marketing / Requests 0 Future consideration