Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

ADD FEEDBACK

All feedback

Showing 201

Share Carts Across Users via Storefront

Please add the ability to share carts across users associated with a single customer account, including sales rep users
12 months ago in Configured Commerce / Customers 1 Gathering interest

Add "Enforce Password History" on Website and Console Security Settings

Add "Enforce Password History" on Website and Console Security Settings How it works: When you set this option, the system stores a certain number of your past passwords, and when you try to set a new password that matches one of those stored, it...
6 months ago in Configured Commerce / Users, Permissions & Security 1 Gathering interest

Option to Preventing Users from Adding More to Cart Than Available for Discontinued Items

We would like to implement a restriction to prevent users from adding more items to their cart than the available stock for discontinued items. Specifically, when an item is discontinued, users should not be able to add more units than are availab...
6 months ago in Configured Commerce / Orders & Payment 1 Gathering interest

Reject an Order

If a Buyer1 places an order, it kicks off to the Approver to approve the order. What if the Approver wants to reject the order for some reason? There needs to be a way to reject and add comments.
over 4 years ago in Configured Commerce / Orders & Payment 1 Gathering interest

Ability to Discount a Portion of an Order

Currently the way promo codes work, you cannot exceed the highest threshold tied to the promo. For example, if I have a promo code saying to give a 5% discount on a $5,000 order, if a customer has $6,000 in their cart and try to use the promo code...
over 2 years ago in Configured Commerce / CMS, Spire & Mobius 0 Gathering interest

Add Preview Option to Email Message Logs

Currently, we copy the html from the Email Message Logs and save to an html file to "preview" the email in the browser. It seems that this would be a great enhancement for Opti to add a "Preview" button on the page. This would be similar to the "P...
7 months ago in Configured Commerce / Admin Console & Import/Export 1 Gathering interest

Email Analytics

It would be nice to be able to see analytics around marketing emails sent from Insite. What is the open rate? What is the click through rate? If you wanted to try a new subject line to see which email had a better open rate, right now you couldn't...
over 4 years ago in Commerce Analytics 0 Gathering interest

Include Setting to Include Variant URLs in the Sitemap Job

It would be nice to allow a setting to be enabled to build the sitemap job including variant product detail pages for sites that create unique content at the variant product level. Sites that create content for parent products could continue to le...
about 1 year ago in Configured Commerce / CMS, Spire & Mobius 0 Gathering interest

Add General Content to Search Results

It would be very helpful to add articles and general content on the site (anything not a product) to the search index, and then display them in the search results as a new tab. Basically, to have another tab for the content in the search results w...
almost 3 years ago in Configured Commerce / CMS, Spire & Mobius 2 Gathering interest

Enable antonyms in FIND optimization features

We DESPERATELY need an antonym feature in the FIND tool: Example: https://www.gardeners.com/search?q=garden+cart art DOES NOT EQUAL cart cane DOES NOT EQUAL cart No matter what I do, I cannot get those first two items to NOT result first, and our ...
over 3 years ago in Customized Commerce / Technical 1 Gathering interest