Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Status Gathering interest
Product Customized Commerce
Categories Technical
Created by Guest
Created on Feb 8, 2022

RELATED FEEDBACK

Enable antonyms in FIND optimization features

We DESPERATELY need an antonym feature in the FIND tool:

Example:

https://www.gardeners.com/search?q=garden+cart

art DOES NOT EQUAL cart

cane DOES NOT EQUAL cart

No matter what I do, I cannot get those first two items to NOT result first, and our TRUE garden carts don’t result well because they’re stupidly named and the algorithm places a higher value on product name than other optimizable elements/fields. (and no, I can't rename this product that we've carried for 40 years.)

We relied upon antonyms in our last platform (Demandware/Salesforce Commerce Cloud), and was surprised they weren't a standard element in OCC.

bad-search-resu...
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  • Post comment
  • Optimizely
    Kristin McKee
    May 24, 2022

    Thank you for your recommendation.

    An update to our search functionality is not currently on our roadmap, but it is something we are likely to consider in 2023. I have tagged this request for easy review once we start investigating what could be included in our next improvement to Search for Commerce Cloud.

    Reply