Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Status Gathering interest
Product Configured Commerce
Categories Orders & Payment
Created by Guest
Created on Feb 10, 2025

RELATED FEEDBACK

Option to Preventing Users from Adding More to Cart Than Available for Discontinued Items

We would like to implement a restriction to prevent users from adding more items to their cart than the available stock for discontinued items. Specifically, when an item is discontinued, users should not be able to add more units than are available in the AFS (Available for Sale) quantity.

  • Post comment
  • Optimizely
    Sara Winter
    Reply
    |     Feb 10, 2025

    Thank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.

    Currently we provide the ability to add to cart in order to support a wide variety of use cases, and this can be customized at the project level with a partner if desired.

    Out of the box we do provide clear messaging that quantity in the cart is greater than the amount available while also removing the ability to 'checkout' (however we do still provide ability to save order and submit for quote.

    In the below example there is only 1 unit of this product left therefore the messaging will appear, and once the quantity has been adjusted the messaging will be removed and Checkout will also be a valid option:




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