Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

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Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.

All the best, your Optimizely Product Team

Status Investigating

Product Configured Commerce

Categories Admin Console & Import/Export

Created by Guest

Created on Mar 24, 2025

Merged feedback

This idea has been merged into another idea. To comment or vote on this idea, please visit B2BCOM-I-670 Abandoned Carts - email recipients and products in cart.

Abandoned Cart Email Metrics Merged

We'd like to see the ability to get metrics on abandoned cart emails that are sent from the configured commerce system.

We're currently using this functionality, however we have no insight into there effectiveness, if customers are viewing them, clicking on them or using them to come back to complete a purchase of an abandoned cart.

I think it would be beneficial to all customer who use this feature to be able to see at least some standard metrics on these emails. Open rate, Click rate, conversion rate, revenue generated, transactions, etc.