Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Configured Commerce

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When searching by Brand, attributes and filters cannot be sorted

When searching by the Brand on the website, the Filters need to be sorted and ordered. Where do we go to do that?
11 months ago in Configured Commerce / Catalog & Assets 2 Gathering interest

Allow Sales Manager to create quotes on behalf of a customer

Sales reps can create a quote on behalf of customer, but Sales Manager cannot do that. Sales Managers often work as backups to their Sales Reps - if a Sales Rep is out of office there should be a 2nd person able to create quotes.
almost 2 years ago in Configured Commerce / Users, Permissions & Security 1 Gathering interest

Enable "Allow Editing" on Wish Lists

Admin > Marketing > Lists Would like the ability to toggle on the field "Allow Editing" within Product Lists (Wish Lists). So customers from the front end would have access to making edits.
12 months ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

Surprise Logout

Web Users are logged out with no warning. Their pricing changes to Guest pricing and they loose access to some of our products. I sure would like to see a window that says “You were Signed off” with the option to single click to sign back in and c...
almost 4 years ago in Configured Commerce / Misc. 2 Gathering interest

Add Audit Logs for incorrect password login attempt logs and user locked out logs

In Audit logs, we are getting admin user logins and password change related logs. But we are not getting incorrect password login attempt logs and user locked out logs. How do we know if someone's account was locked due to incorrect password login...
about 1 year ago in Configured Commerce / Admin Console & Import/Export 3 Gathering interest

Improved Job Scheduling Options

This is probably scattered around other feedback entries, but in general, looking for improved scheduling options for job definitions. Amore robust scheduling option, perhaps using CRON expression A flag on the job definition "Allow Simultaneous J...
about 2 years ago in Configured Commerce / Integration 3 Gathering interest

Allow product visibility rules to be applied en masse

With the product visibility enhancement release in the Feb 2023 release of Configured Commerce, rules can be added to the products to determine for which customers the product is View Only for. Currently, there is no way to apply these visibility ...
about 2 years ago in Configured Commerce / Catalog & Assets 1 Gathering interest

Add Seach Within Query to Data Layer (for Analytics)

We're able to track queries entered into the main Site Search bar via Google Analytics (and Opti Analytics), however, the Search Within keywords are not able to be tracked. The API call within the main Site Search separates the keyword entered in ...
over 3 years ago in Configured Commerce / CMS, Spire & Mobius / Search 1 Gathering interest

Quoting Feature Improvements

Below are the top requests we have to improve the quoting feature. I’m happy to elaborate on any items that need additional clarification. Ability to edit quotes without having to start over (our quotes change all the time and are very time consum...
over 3 years ago in Configured Commerce / Orders & Payment 2 Gathering interest

Freight app rather than individual setup

Rather than setting up each freight carrier individually, it would be great if Optimizely linked to a freight app out of the box. ShipperHQ.com makes it easy to link to the individual carriers and use rules base pricing and routing. "ShipperHQ is ...
about 1 year ago in Configured Commerce / Integration 1 Gathering interest