Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Routing rule - Field change in WRQ

If a requester changes the request after submitting, routing rules are not applied/updated. To see if a WRQ has been changed, the only way is to go into the request and look at the history tab. Therefore, it would be great if routing rules can be ...
about 2 years ago in Content Marketing / Requests 0 Future consideration

Allow visitor groups as a campaign criteria

When creating a campaign in product recommendations, it would be incredible if we could also build rules based on visitor groups. For example, show products under $15 to "Sale buyers" visitor group that I have setup in my CMS and I'm using to crea...
about 4 years ago in Product Recommendations / Technical 1 Future consideration

Cache Control Headers

We would like to be able to add cache control headers to images coming from the CMP DAM. Specifically, cache-control: public and adding a max age. This allows the browser to cache the images as well, helping to reduce trips to the server and impro...
about 2 years ago in Content Marketing / DAM/Library 0 Future consideration

Image Component - Enhancement Request around wrapping/padding

We have had several client requesting the ability to wrap text around image, particularly Keller Supply that is looking to add some custom formatting around their About Us, history, and other content related pages. Currently OOTB, for any text wra...
about 2 years ago in Content Management / Content Manager 0 Future consideration

Link List widget should be able to contextualize when/when not to display certain pages

We ran into some content authoring trouble when attempting to use both the Navigation List and Link List widgets: Navigation List - Dynamically creates a menu showing the child pages for a defined parent/root page. Widget updates automatically as ...
about 2 years ago in Content Management / Content Manager 0 Future consideration

Support for mobile devices/adaptive ui for feature experimentation

Currently only the latest version of the Desktop Chrome browser is supported for building experiments and campaigns within the Optimizely Experimentation app. But this is a limitation, as sometimes you need to configure feature flags on the go thr...
about 2 years ago in Feature Experimentation / Experiment Authoring 1 Future consideration

Optionally skip specific days of week in automations

When configuring the wait node in Marketing Automations, I want to be able to specify which days I want to skip sending messages. Example: After selecting Saturday and Sunday, the wait node will not trigger messages to be sent on weekends and will...
over 4 years ago in Campaign 0 Future consideration

Change completed date

I have an article that I published that I forgot to check off the final step and now it won't let me change the publishing date to reflect the actual publishing date.
about 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

DAM connector for CMS loses place when signing in

When you need to reauthenticate or sign in for the first time using the connector, it does not bring you back to the 'choose a file' screen. So you need to close that window and open it again from CMS
about 2 years ago in Content Marketing / DAM/Library 0 Future consideration

DAM CMS connector allows you to select any type of content when it shouldnt

In an "image" area or any other restricted area in the CMS, there are validation rules in the CMS to make sure you can only upload a particular type of asset. With the CMP dam connector, even though it opens the 'choose a file' window with just im...
about 2 years ago in Content Marketing / DAM/Library 0 Future consideration