Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Change Event Owner

Just like we can with tasks, we'd like to be able to change the event owner. Today, we have to make a new event and delete the old one in order to get a new "creator" on it. But it would be helpful if they had the concept of "owner" in addition to...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Suggest Content During Request Process

Occasionally, we get requests for work that already exists. When that happens, we have to tell users where to find what they're looking for in the library. It would save everyone a lot of time if we could suggest existing Library content during th...
over 2 years ago in Content Marketing / Requests 0 Future consideration

Clearly Separate "Mark All as Read" and "Clear All" Notifications Actions

There are two available actions for in-app notifications - "clear all" and "mark all as read." But they are very close together in the UI, and it's easy to hit the wrong one.
over 2 years ago in Content Marketing / Notifications 0 Future consideration

Drag-and-Drop Rows in Board View

In addition to re-ordering the columns in the board view, we'd like to be able to do the same with rows/groupings. We like to group by campaign, and dragging important campaigns to the top would make it easier to find what you're looking for quickly.
over 2 years ago in Content Marketing / Plan 0 Future consideration

Pin Attachment

We use the attachments space for a lot of our collaboration. As such, we'd like a way to "pin" an attachment and denote that it is the final asset in a task. Right now, our users are unsure which asset to use, especially if many versions have been...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Add an internal description field for extensions

A customer suggested the following feature: It would be helpful to add an internal description field for Extensions. In the Extension's settings, there is a description field. However, that field should contain no more than a single line of text b...
over 2 years ago in Web Experimentation / Experiment Authoring 0 Future consideration

Allow results metrics to measure conversions per session

Optimizely FX customers should have the option to be able to measure their conversions (and revenue) against the number of user sessions, rather than just against unique visitors. This could potentially work similarly to how Personalization Campai...
almost 2 years ago in Feature Experimentation / Project / Account Configuration / Settings 1 Future consideration

Sort/Filter Comments in Proofing & Versioning

The ability to sort and filter comments by page in the proofing and versioning, rather than having comments listed chronologically would be great.
11 months ago in Content Marketing / Tasks, Campaigns, and Events 1 Future consideration

Filter/Sort by Number of Days Overdue

I am wondering if it is possible to apply an advanced filter to the "End/Due Date" of a task that enables the user to filter by the number of days overdue. For example, if a list upload is overdue an email cannot be sent on the planned email send ...
almost 3 years ago in Content Marketing / Plan 0 Future consideration

Overdue Notification for Watchers

As a watcher, I'd like to be informed when a task becomes overdue so that I can help the team move it along.
almost 3 years ago in Content Marketing / Notifications 0 Future consideration