Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Content Marketing

Showing 321

Ability to write fraction with the horizontal line between two values

We'd like to write fractions in the text editor in the attached file format. But in our text editor, it's not possible to write format using the horizontal line between two values. At the moment they use the versions of the formula you have "y=k/x...
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Ability to customize the board view.

Additional features such as- Reduce task card size Add more columns ((Backlog, Pending/On-Hold/Waiting for Approval, Blocked) Full Screen view (for better daily scrums) would make the board view simpler & detailed to reduce the scrolls for ef...
over 1 year ago in Content Marketing 1 Future consideration

Time Tracking enabled should enabled by default when creating new workflow steps

Currently, we create the workflow steps, save it as template, edit the template to enable time tracking and then remove and re-add the workflow template for that Task. it's very tedious work and having the option to enable time tracking from the s...
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 2 Future consideration

Manually Complete Campaigns

Similar to how you can manually complete a task when not all steps are completed, we would like to be able to manually complete a campaign in which not all tasks are completed. There are times when we simply need to clean things up quickly, and th...
over 3 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Sort tasks within the campaign

Currently the tasks are randomly listed in the campaign . It would be great if we could put them into the order we want them (drag and drop would be ideal).
over 1 year ago in Content Marketing 1 Future consideration

Notifications options are too complex for casual users

Users give up on configuring the complex notifications options, then ignore the too-frequent pings from the tool as they are notified at the same level for both critical and non-critical updates.
over 1 year ago in Content Marketing 2 Future consideration

Archive Folders

Why can I not archive folders? I had files in the folders Archive > Personas and I wanted to keep them together. I was unable to archive the folder so I had to archive individual files. When I apply the archive filter, I can see that the “path”...
over 1 year ago in Content Marketing / DAM/Library 0 Future consideration

Ordering selection change

As a product owner for Welcome for DHL.com, I want to be able to change the way we can order options on a campaign, so that they make most sense for the business and the users of the campaign. When creating our campaigns, we found that the standar...
over 1 year ago in Content Marketing 0 Future consideration

Enable in-app request permission notifications

Currently, Request Permission notifications are only sent via email, and we don`t get in-app notifications. It would be great if we could turn on in-app notifications for such requests.
over 1 year ago in Content Marketing / Notifications 0 Future consideration

Allow content tracking without pixels

Right now the process for tracking content in CMP is: Make sure the site is running the js snippet Add a publishing channel For each article, structured content or omnichannel content: Publish with the tracking pixel This last part seems unnecessa...
almost 2 years ago in Content Marketing / Analytics / Integrations 0 Future consideration