Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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A more competitive price for the CMS license

As a customer I want to be able to pay a price to use the product that is reasonable and competitive compared to similar products so that I can choose Episerver CMS as platform instead of alternatives like Umbraco or Wordpress. Money I spend on li...
almost 5 years ago in Content Management 2 Future consideration

Limit the number of workflows/briefs visible to different teams

Currently, every user has access to all active workflows and briefs in Welcome. However, we would like to restrict the visibility of workflows and briefs to specific users or teams. For instance, the content team should only see content-related wo...
about 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

In-Progress Status for Work Requests

It's currently not possible to tell which requests have active work happening in tasks/campaigns based on existing statuses (accepted doesn't necessarily mean work is being done.) It would be great if we could have an in-progress status just like ...
over 2 years ago in Content Marketing / Requests 1 Future consideration

Enable "Session Count" feature in ODP

The session count feature was removed from ODP due to data issues. This request is to re-enable it.
6 months ago in Data Platform App 0 Future consideration

Deployment API Documentation

The deployment API documentation doesn't really cover real world scenarios. There are quick samples of a line of PowerShell, but really, that's now how anyone deploys. Deployments are done from a CI/CD server. So the build server has to create a p...
about 2 years ago in Content Management / Content Manager 1 Future consideration

Make it possible to expand more than one level in CD API

As a developer I want to be able to expand more than one level in the Content Delivery API to be able to retrieve nested properties in content areas. When doing this, I want to be able to control the maximum number of levels to expand.
about 2 years ago in Content Management / APIs 1 Future consideration

Adding closed caption files to videos in DAM

When uploading a video into the DAM now, you can't attached closed captioning to it, you have to upload those as separate (unrecognized) files and attach them in your own systems. As a goal to make videos as accessible as possible (and let's be ho...
about 2 years ago in Content Marketing / DAM/Library 0 Future consideration

Need the ability to add deployment notifications to more accounts than just the originating developer.

As a Web Development Lead, I need to be notified when releases are actioned by the team. Currently, only the initiating developer gets notifified.
over 2 years ago in DXP Cloud Platform / Code deployment 0 Future consideration

Digital Presence Locally in China

We would like the option of having a digital presence for our solution lcoally in China. Delivering traffic into China via the China CND is not an option for us as we need to deliver with fast response time or other reasons.
about 5 years ago in DXP Cloud Platform 0 Future consideration

Would like quick update field without having to click in Welcome

When reviewing all of my open tasks in a saved view, I would love to be able to put a short note in each task so I can remember day to day - and update quickly - without having to click into the task. I would be able to see these when I pull up my...
about 2 years ago in Content Marketing / Plan 1 Future consideration