Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 567

@mention multiple users

It'd be nice to be able to @ mention everyone assigned to a step in a workflow of a task. Similar to slack's "[at] here" functionality.
almost 2 years ago in Content Marketing / Notifications 1 Future consideration

Sub-folders ability to hold assets / Folder filter

When you organize your assets on sub-folders on the Library the assets remain loose on the main folder as well. This causes confusion and clutter. When you use the filters to show just ‘folders’ this issue is ‘corrected’ but when you go into the f...
about 2 years ago in Content Marketing / DAM/Library 1 Future consideration

Edit Request Due Date After Acceptance

Work request due dates should be editable throughout the process. We allow stakeholders to set due dates on certain requests but regularly have those due dates moved once work is in progress - currently, even if the corresponding task has been upd...
over 2 years ago in Content Marketing / Requests 0 Future consideration

Users & Teams needs update

I'm an Admin for Welcome platform. I'd suggest below improvements to Users & Teams section: New column: last login date. Right now I can't figure out who's not using the system, specially important when users are external. Enable sort on all c...
almost 2 years ago in Content Marketing / Settings + Configuration 2 Future consideration

Time tracker for activities

Recommend a feature that can track how many minutes it takes to complete a step or a task. For example, the minutes it takes to write an article or create an image.
over 1 year ago in Content Marketing / Analytics 0 Future consideration

Add API-based translation service to Campaign

As a Customer I want to create localized campaign mailings based on any language with a simple click. An API-based translation service will provide the localized version.
almost 4 years ago in Campaign 0 Future consideration

Global holdout group

The ability to set up hold-out groups, which would allow users to separate a percentage of their user base and exclude them from any experiments or feature launches. This feature would enable users to assess the long-term impact of all cumulative ...
almost 2 years ago in Web Experimentation / Project / Account Configuration / Settings  / Targeting 0 Future consideration

Use Content Proofing for CMS Pages

When reviewing content in a task, digital marketing teams regularly use the Content Proofing feature to leave comments directly on the asset being reviewed. This isn't available for CMS pages and the comments on tasks aren't linked to the page bei...
over 1 year ago in Content Marketing / CMS + CMP Publishing 0 Future consideration

Cloudflare Page Shield

PCI DSS 4.0 r equirement 11.6.1: For use of iframes hosting the payment service provider’s payment page, a change and tamper detection mechanism to alert personnel to changes to HTTP headers or payment page contents; the mechanism must work at lea...
10 months ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Forms should be able to show blocks on-page after a form submission

When configuring a Form in the CMS, the "Display message after form submission" rich text area allows blocks and other content items to be added. However when a Frontend user has submitted the form, the blocks will not render in the rich text area...
about 2 years ago in Content Management / Forms 0 Future consideration