Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Add API-based translation service to Campaign

As a Customer I want to create localized campaign mailings based on any language with a simple click. An API-based translation service will provide the localized version.
about 4 years ago in Campaign 0 Future consideration

Users & Teams needs update

I'm an Admin for Welcome platform. I'd suggest below improvements to Users & Teams section: New column: last login date. Right now I can't figure out who's not using the system, specially important when users are external. Enable sort on all c...
about 2 years ago in Content Marketing / Settings + Configuration 2 Future consideration

Global holdout group

The ability to set up hold-out groups, which would allow users to separate a percentage of their user base and exclude them from any experiments or feature launches. This feature would enable users to assess the long-term impact of all cumulative ...
about 2 years ago in Web Experimentation / Project / Account Configuration / Settings  / Targeting 0 Future consideration

Time tracker for activities

Recommend a feature that can track how many minutes it takes to complete a step or a task. For example, the minutes it takes to write an article or create an image.
over 1 year ago in Content Marketing / Analytics 0 Future consideration

Use Content Proofing for CMS Pages

When reviewing content in a task, digital marketing teams regularly use the Content Proofing feature to leave comments directly on the asset being reviewed. This isn't available for CMS pages and the comments on tasks aren't linked to the page bei...
over 1 year ago in Content Marketing / CMS + CMP Publishing 0 Future consideration

Add task to multiple milestones

I'd like the ability to add a task to multiple milestones. Currently, if you try and add a task to a second milestone it's removed from the first milestone. But there are times when one task applies to two different milestones and it would be bene...
5 months ago in Content Marketing / Tasks, Campaigns, and Events 3 Future consideration

Forms should be able to show blocks on-page after a form submission

When configuring a Form in the CMS, the "Display message after form submission" rich text area allows blocks and other content items to be added. However when a Frontend user has submitted the form, the blocks will not render in the rich text area...
about 2 years ago in Content Management / Forms 0 Future consideration

Customer Feedback on Log Availability & Request for Product Roadmap Update

Hi Opti Team, We are consistently receiving feedback from our customers expressing dissatisfaction with the current availability of logs within our system. For context, we recently received the following response from your support team regarding l...
5 months ago in DXP Cloud Platform / Usage reporting 1 Future consideration

Add Step Due Date to Home Dashboard

Having upcoming steps on the dashboard is helpful, but the actual step due date is a bit hidden. Today, it says something like "due next week" but only gives you the due date if you hover. It would be great to move the step due date into a column ...
over 2 years ago in Content Marketing / Miscellaneous 0 Future consideration

Epi DXP support for Cloudflare Workers and Apps

As a digital marketing manager responsible for organic search traffic, I would like Epi DXP to support Cloudflare Workers and Apps so that I can use the Ranksense App to make content adjustments at scale for SEO meta, schema and HTML data in a no...
almost 5 years ago in DXP Cloud Platform 1 Future consideration