Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Status Planned
Product Product Recommendations
Categories Portal
Created by Guest
Created on Dec 2, 2022

RELATED FEEDBACK

Freedom to adjust algorithms for main widgets

Freedom to adjust algorithms for main widgets, with a dropdown style setup like with merchandising campaigns.

  1. This is something we have already discussed on calls before, but am not sure if there has been any movement on this since. I think this would be an incredibly valuable addition to the product recs offering, as we have seen some customers leave us for a lack of autonomy. More than ever, customers are reaching out and asking if they can have direct influence over the algorithms.

  2. Having a dropdown style setup akin to merchandising campaigns or email campaigns would be the best approach here as it is customer friendly and easy to pick up.

  3. Within this system, there should be a robust preview experience so that customers can confidently preview a change without it potentially affecting the live site. There should also be an ‘undo’ feature, so that if a customer does accidentally push live a change that has a negative impact on recs (i.e. huge drop in performance or missing recommendations) the customer can simply click undo and the widget will default to its previous setup.

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