Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Status Future consideration
Product Data Platform App
Created by Guest
Created on Aug 9, 2024

RELATED FEEDBACK

Allow deletion of identifiers via API

Deletion of identifiers from the customer should be possible via API. I have the following use cases in mind.

  1. Anonymize old customer who have requested their account to be deleted. We cannot make the customer anonymous if we cannot clean up their email, phone, cookie ID, ...

  2. Delete identifiers that have been added by mistake. Customer could have provided wrong details or there could have been technical issue that has caused an issue with the identifiers.

GDPR delete is not an option to anonymize old customers, because if they want to register again at a later time, their information is kept hidden as long as they use the same identifier.

The events could stay under the customer as they have been linked before the removal of the identifier. If required would be good to have the option to e.g. delete and load them again if required to modify also events in this case.

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