Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Status Shipped
Product Content Marketing
Categories Requests
Created by Guest
Created on Sep 27, 2022

RELATED FEEDBACK

Automatically Refresh Request Page

I am part of a routing rule for work requests, and when a work request comes through I receive a notification for it. However, if I am already in the requests area and the board is filtered to the request I receive, this does not update automatically and I have to refresh the page to see that new request at the top

  • Post comment
  • Optimizely
    Brittany Hall
    Reply
    |     May 3, 2023

    We've recently released a banner on the work request page to inform users the moment a new request comes in. That banner includes an option to refresh the page, and should make it much easier to keep up with submissions in real-time! We opted not to force the refresh in case users were actively working on a request (leaving a comment, editing fields, etc.) so you'll never lose your spot.