Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Product Configured Commerce
Categories Orders & Payment
Created by Guest
Created on Oct 16, 2024

RELATED FEEDBACK

Stored card orders or subscription orders are not supported in cloud applications without user interaction

This is reference to #1535075.

We are looking for the solution: It is regarding the issue we are currently facing on the Customer project, where recurring or subscription orders (credit card payments) are failing.

According to the response provided in the referenced support ticket, it has been stated that Stored card orders or subscription orders will not be supported in cloud applications without user interaction (e.g., entering CVV).

For context, services like Netflix in the U.S. support recurring payments without requiring user interaction for each transaction (such as CVV entry).

In order to fulfill this requirement, we are looking for an enhancement to ensure that subscription orders can be placed successfully.

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