Customer Feedback

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For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Status Planned
Product Configured Commerce
Categories Users, Permissions & Security
Created by Guest
Created on May 24, 2023

RELATED FEEDBACK

Cookie Policy + Compliance in Configured Commerce

As privacy policy standards continue to evolve and become increasingly complex in different countries, such as the General Data Protection Regulation (GDPR) for EU countries, as well as various state-specific regulations within the United States (e.g., California Consumer Privacy Act [CCPA] and Virginia Consumer Data Protection Act [CDPA]), it is essential to address these requirements within the platform.
To ensure compliance and meet the expectations of users, it is vital that the Configured Commerce product incorporates mechanisms to handle these complex privacy policy standards seamlessly. This would include the ability to:

Clearly present and explain all base cookies utilized by the system, along with any associated analytics and tracking features.
Provide an option for users to opt out of any optional analytics or tracking features included as part of the base platform.
Offer extensibility for third-party integrations added by partners or clients during custom implementation efforts, allowing the inclusion of relevant information.
I believe these enhancements will significantly improve the user experience, demonstrate a commitment to privacy compliance, and align Optimizely's Configured Commerce product with current industry standards.

  • Post comment
  • Optimizely
    Sara Winter
    Reply
    |     May 26, 2023

    Thank you for submitting this request! Our team is currently reviewing if and how we may implement this feature, particularly with consideration of our wide client base. We will update this ticket once we have completed this investigation.

    1 reply
  • Guest
    Reply
    |     May 24, 2023

    Another note on this one, at present the current functionality is as follows:

    • Displays a banner popup at the bottom of the page, along with a space to enter some content, presumably to describe your cookie and privacy policy or perhaps link to a privacy policy page that provides more detail.

    • Provides an “Accept” button which sets a cookie letting the website know that the user has accepted the policy, and prevents the popup from showing again

    • Provides a “Decline” button which does nothing (as far as I can tell) and does not even prevent the popup from showing again upon reloading the site... this is pretty bad UX. Is it expected for the partner to customize this every time?

    1 reply