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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.


We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

Status Investigating
Categories Orders & Payment
Created by Guest
Created on Jan 25, 2023

Support for multiple location ids in Square payment gateway.

Hi Team,


Square payment gateway has provision to provide support for multiple location under its profile. However, Optimizely is not sending location id into request body of CreatePayment Square payment API due to which when amount is captured it is getting captured under wrong location.


Support ticket link: Square payment Location Id not part of request


Thanks