Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

Add feedback Subscribe
Product Commerce Mobile App
Created by Guest
Created on Jan 21, 2025

RELATED FEEDBACK

Feature Enhancement Request List Buttons

We are running into an issue with our customers while using the mobile app. When a user opens the mobile app and then looks at one of their lists, they see 2 buttons on each item, 1 button to order the item and another button to delete the item from the list. These 2 buttons are very small and very close to eachother. Customers keep accidentally hitting the delete button and since there is no confirmation popup, the item is removed from the list and they have no idea how to get the item back on the list. We used to have the sliders to order and delete and those worked great since they had confirmation and took a full swipe. These buttons are causing issues internally and externally for us. Is there any other options or small adjustments we can do to the buttons within lists?

  • Post comment
  • Optimizely
    Maheen Neha
    Reply
    |     Feb 5, 2025

    Hello Greg,

    Thank you for your feedback and we can explore other options, swipe experience did work smoothly on iOS but we wanted to generalise the experience for both Android and iOS. We are going to explore the UX for this and see the best way to avoid this issue. A pop-up would likely create more steps for the user but we can consider reposition or increasing the padding between the buttons or so.