Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 89

More parameters for Sales Transactions under admin panel desired

The client is interested in including additional information such as handling charges, taxes, subtotal, etc., in Sales transactions similar to what is available in the order history. Can we incorporate this into an upcoming release? Please find at...
about 1 year ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Expose sort descriptor to extension code to allow implementers to make complex sorting clauses in elastic search

The SortDescriptor that is available in RunProductSearchResult.SearchDescriptor.Sort is an abstraction that does not allow to include complex sorting rules, such as sorting by nested fields. We would like to be able to use the Nest7 sort descripto...
about 1 year ago in Configured Commerce / Technical 1 Investigating

List email reminders do not respect the website default address

When configuring a list email reminder from a multi site instance, emails are not sent from the website's configured from address.
over 2 years ago in Configured Commerce / Misc. 1 Investigating

Dimension Analyzer doesn't support localized value

When you use the dimension-analyzer ES7 feature, localized value should work For example: I have an attribute of lenght with 3/4" When I search [EN] 3/4" = results are ok [EN] 3/4 inch = results are ok [FR] 3/4" = results are ok [FR] 3/4 pouce = r...
over 1 year ago in Configured Commerce / Search 0 Investigating

IFS Aurena Integration - Getting Access Token

We are using the IFS Aurena Integration connector. We have a connection configured as documented. We are seeing the following error in the logs for real-time calls: "Bad Request. {"reference":"IDP-FoEOnbOD33dK","error_description":" Missing scope ...
over 1 year ago in Configured Commerce / Integration 2 Investigating

better handling of SSO user logging to a website that he doesn't access to

can we display a friendly error message for SSO users if they try to login to a website that they don't have access to?
over 1 year ago in Configured Commerce / Users, Permissions & Security 1 Investigating

Create private subdomains for CDN images and pdf hosting

Optimizely is in the process of putting a CDN in place for all Spire Sites and Classic sites that have migrated to containers. CDNs are great to improve site speed, however, best practice would be to implement the CDN as a subdomain of the main si...
almost 3 years ago in Configured Commerce / Catalog & Assets / Technical 0 Investigating

Password expiration settings

Right now, in the admin console there isn't the possibility to set password expiration rules. For example, password should expire every 30 hours/days/weeks and the new password shouldn't be like any previous one. It would be great if these setting...
about 3 years ago in Configured Commerce / Users, Permissions & Security 2 Investigating

Allow Block /admin with impersonation

We would like to be able to block /admin on the primary domains, for security purposes as that's most likely to get scanned/brute forced. However, /admin/account/canimpersonateuser needs to be able to work to impersonate. Please adjust the blocks ...
about 3 years ago in Configured Commerce / Admin Console & Import/Export 0 Investigating

Make product image visible in order history even if product is no longer in catalog

In order history product images are not shown if the product is not in the catalog for a customer. The expected behavior is that for any order in order history the product images should be shown on the order lines as long as the product exists in ...
over 1 year ago in Configured Commerce / Orders & Payment 1 Investigating