Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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DXP Cloud Platform

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Cloudflare 524 error page Statistics, Alerting and Customization request

When Cloudflare fails to load a page on our DXP hosted website we would like the ability to see statistics about the number of time the 524 error page was displayed to our users. We would like to request that statistics and/or alerting be made ava...
8 months ago in DXP Cloud Platform / Health reporting 0 Future consideration

Customer Feedback on Log Availability & Request for Product Roadmap Update

Hi Opti Team, We are consistently receiving feedback from our customers expressing dissatisfaction with the current availability of logs within our system. For context, we recently received the following response from your support team regarding l...
8 months ago in DXP Cloud Platform / Usage reporting 1 Future consideration

Breakdown pageviews per project in DXP dashboard

We have customers who has different projects for separate end clients. Hence, they need page views report per project in https://dxc.episerver.net/
about 2 years ago in DXP Cloud Platform / Usage reporting 0 Future consideration

Enable to save KQL queries and workbooks in Azure portal

I know, that direct access to PREPROD and PROD environments is not fully supported. I can still access PROD Application Insights in Azure portal but I'm wondering why it's not possible to save queries nor create workbooks?! We have logs in Applica...
over 1 year ago in DXP Cloud Platform / Telemetry 0 Future consideration

Release annotations for Application Insights

Would it be possible to implement release annotations that are visible in Application Insights for paasportal/API deployments, similar to the one described in the article below https://docs.microsoft.com/en-us/azure/azure-monitor/app/annotations T...
about 4 years ago in DXP Cloud Platform / Code deployment 0 Future consideration

DXP ability to amend app service access restrictions

To restrict environments by IP requires implementing something via code: https://docs.developers.optimizely.com/digital-experience-platform/docs/restricting-environment-access This is cumbersome, especially for IP ranges. In addition it's not poss...
10 months ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Manage app settings/secrets with API

As a developer, I want to automate the creation/update of appsettings/secrets in the DXP portal during deployment. So that I'm sure there are no mistakes introduced. We typically deploy our code with a pipeline in Azure DevOps. It would be nice...
11 months ago in DXP Cloud Platform / Code deployment 0 Future consideration

API for DXP environment restart

Currently you can restart an environment only manually from Optimizely paasportal.We would need an API for restarting environments, which would be a more modern way of doing things and it would allow a better automation for managing environments.
11 months ago in DXP Cloud Platform 0 Future consideration

Self service setting for App Service timezone

As a developer I should be able to set the timezone of the app service for each environment. If this isn't changed, it defaults to UTC, which is likely different from the setting it was for a migrated database. When moving an existing database to ...
almost 5 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Clear CDN Cache Added To API / Powershell

Common deployment pattern within the DXP when using Azure Devops or another CI/CD system. Deploy package Clearn CDN in Pass Portal Ideally having to manually login to do this step shouldn't be required. Can we get the CDN clearing added to https...
over 4 years ago in DXP Cloud Platform 1 Future consideration