Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Option to put prod website in Maintenance mode

Authorized DXP Portal users should have a way to put production website in maintenance mode (display maintenance page) without needing to deploy. Example scenarios: deploying a code upgrade which will require configurations after deployment but be...
over 2 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Miro Integration

Miro we can turn a card into a task (Issue) in Jira and that's really great. I would love it if we could do the same with Welcome.
over 2 years ago in Content Marketing / Integrations 0 Future consideration

Drag Sub-Step to Standalone Step

Would be nice to be able to drag a sub-step into its own standalone step.
over 2 years ago in Content Marketing / Plan 0 Future consideration

Delete Step with Sub-steps with One Click

Today, you must first individually delete each sub-step individually if you want to delete a top-level step. It would be great if you had the option to delete everything at once, as it would save a lot of admin time when adjusting task workflows.
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Include Time Tracking 'Description' Box in Export

We like the time tracking feature on workflows and particularly like the 'description' field in the Time Logging dialogue box. However, we have noticed that when exporting the time logs to an excel, the Description field is not included. Is there ...
over 2 years ago in Content Marketing / Miscellaneous 0 Future consideration

While adding audience condition in code mode, add error message if syntax is wrong

In Web and Full Stack, if you add an audience condition via the code mode, and you do not add the "and" at the beginning, the audience cannot be saved, but no error message is generated, so it is not clear what is happening. Please add an error me...
over 2 years ago in Web Experimentation / Developer Experience / Experiment Authoring 0 Future consideration

Export Brief - Pretty Version

We use templates for our briefs (which we love), but it makes for a very bland export. Ideally, we would like to export our briefs in a way that is visually appealing in order to share them across the org. Senior executives expect a clear visualiz...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Web Proofing on Gated Links

We would like to add gated links to our content “Add URL” section for proofing. These links are unpublished and are built on an internal site, which is gated behind a login. Since these are unpublished and are not live, we are not able to generate...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Auto-Fill Personal Info from Microsoft into Request Form

It would be great if we could link our Microsoft credentials into Welcome so that the system knows more about who has submitted a request to better be able to prioritize work. For example, we'd like to capture their title, their department, etc.
over 2 years ago in Content Marketing / Miscellaneous 0 Future consideration

Flexibility to customize dates in workflow with assigned step durations

There is additional flexibility needed with adjusting the dates on the workflows because right now there is no way to disregard the preset durations on the templated workflow.
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration