Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Request for low level api method to manually update datafile in javascript/react sdk

Currently, developers can't manually update datafiles. They can only configure time intervals on how often the SDK will refresh the datafile itself. Some feel this is very limiting and I need more control over datafile updates. Request to implemen...
about 2 years ago in Feature Experimentation / Feature Flagging Workflows 1 Future consideration

Open PPT in App instead of Web

I was wondering if there was a way to have the option to open PPT in the app version instead of the web version, since the capabilities of the web version aren't as great compared to app version.
about 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Internal/External Comments

It would be a good idea to have an internal and external comment section on requests. This would help organize ideas and keep them in one place.
about 2 years ago in Content Marketing / Requests 0 Future consideration

Option to remove percentage roll out for simpler flag management

We are exploring using Optimizely to manage critically important feature flags. Sometimes, a flag needs to be turned off instantly, out of hours or by Ops personnel eg in the event of an outage of service. In these instances, we want increased con...
about 2 years ago in Feature Experimentation / Feature Flagging Workflows 0 Future consideration

Introduce distinct lexicon to distinguish between flag status and rule status (don't use on/off for both)

It is currently confusing to use the same terminology for both flags and the rules that control flags. For example, I can have a rule that is 'flag:off' but the rule in the list shows as 'on'. Suggestion would be to have different lexicon for rule...
about 2 years ago in Feature Experimentation / Feature Flagging Workflows 0 Future consideration

Optionally skip specific days of week in automations

When configuring the wait node in Marketing Automations, I want to be able to specify which days I want to skip sending messages. Example: After selecting Saturday and Sunday, the wait node will not trigger messages to be sent on weekends and will...
about 4 years ago in Campaign 0 Future consideration

Ability to restrict "Access to DXP management portals" form to administrators only for a specific domain so that it can be logged in their Service Desk first

No description provided
about 2 years ago in DXP Cloud Platform / Identities and accounts 0 Future consideration

Enhance Access to DXP management portals form - Add free text Purpose field, and text box for Ticket Number to capture reason for requesting access to Production

No description provided
about 2 years ago in DXP Cloud Platform / Identities and accounts 0 Future consideration

Mark complete task button on top

Something i've noticed happen a lot are new people clicking the "Mark Complete" button at the top of the page and completing the entire task instead of their step. This has caused issues and made Projects miss deadlines because people weren't awar...
about 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Share multiple files at once

Sharing multiple files at once would be useful.
about 2 years ago in Content Marketing / DAM/Library / Plan 0 Future consideration