Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Create folders/projects in the plan module

We currently use Welcome Campaigns to group ongoing and ad hoc tasks for our marketing teams. However, this can be confusing at times since we also utilize Campaigns to manage our broader marketing initiatives (actual marketing campaigns). Therefo...
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Use human language on key experiment changes

We want to quickly find the dates of an experiment starts, ends, ramp-up percentage changes, so that we can keep track of the changes made in the experiment. Currently in the history, only the code changes are listed and we have to read through th...
almost 2 years ago in Feature Experimentation / Feature Flagging Workflows 0 Future consideration

Please separate form fields and metaproperty fields

Since Custom Fields and Labels were combined, it is very difficult to manage these two different types of input fields. We would like to have labels/metaproperties separate so that it is easier to determine which fields we can parse data by. We do...
almost 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Project Migration - Allow to copy content even with live hostnames

Within the PaaS portal, under the "Project Migration" tab, on the fourth step "Go live", add the ability to select the option "Copy content" even if certain DNS records are already "live" on the new environment. Our workaround for the moment is to...
almost 2 years ago in DXP Cloud Platform / Code deployment 0 Future consideration

Upload of assets directly into Collections from USER Computer

Ability to upload files directly into collections and not by just choosing from Assets category
almost 2 years ago in Content Marketing / DAM/Library 0 Future consideration

Trigger Notifications for Task Creators when a Task becomes overdue

ContentOne Comms wants to trigger Notifications for Task Creators when a Task becomes overdue so that they can push step assignee for completing the task.
almost 2 years ago in Content Marketing / Notifications 0 Future consideration

Product Feedback: Licensed Content

We'd like for the licensed content author field to be unlocked. We cannot currently publish to our CMS because it pulls from the licensed content author field for the logo or author of the publication. Instead the information that populates that f...
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Status For Events

Could we please have the status for Events such as "completed", "InProgress" and "Not Started".
almost 2 years ago in Content Marketing / Plan 0 Future consideration

"Lock" tasks when they are complete

Hello, I've noticed that after we mark a Task as "Complete", you can still open a doc in the Content tab and add edits -- after that doc was pushed to the Library. I've had people try to keep editing a doc in the Content tab in a task that was "Co...
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Export User Permissions as Object Metadata

For audit purposes, we'd like to be able to export the users who have view, comment, edit, or ownership permissions to the objects in the CMP.
almost 2 years ago in Content Marketing / Settings + Configuration / Tasks, Campaigns, and Events 0 Future consideration