Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Enable in-app request permission notifications

Currently, Request Permission notifications are only sent via email, and we don`t get in-app notifications. It would be great if we could turn on in-app notifications for such requests.
over 1 year ago in Content Marketing / Notifications 0 Future consideration

Optimizely should use standard v3 Nuget feed.

We raised a support ticket regarding Optimizely Nuget feed v2 not being compatible with Artifactory which support the industry standard v3 feed by default. Our use case was explained that for security reasons we cannot download new nuget packages ...
over 3 years ago in Feature Experimentation 1 Future consideration

Add option to control JPG quality when uploading an image (currently it auto-compresses JPGs)

From the customer: I just noticed that when I upload a JPG image in an "Image upload" field in an extension, the image gets re-compressed (optimized). This is a great feature, but I would like to know is there a way to switch that off / circumvent...
over 1 year ago in Web Experimentation / Other / Project / Account Configuration / Settings 0 Future consideration

Allow content tracking without pixels

Right now the process for tracking content in CMP is: Make sure the site is running the js snippet Add a publishing channel For each article, structured content or omnichannel content: Publish with the tracking pixel This last part seems unnecessa...
almost 2 years ago in Content Marketing / Analytics / Integrations 0 Future consideration

Remove the need for a 'dummy' publishing step

When importing content into CMP (creating a bunch of articles), a publishing channel is needed. As far as we've been informed, although you can create and publish content just fine, you need to have this publishing channel attached, even if it's a...
almost 2 years ago in Content Marketing / Analytics 0 Future consideration

Allow multiple content pieces to be published per task

Now that more and more types of content are coming to CMP, we have some tasks that have multiple pieces of content that need to be published. Currently, only one 'primary' article is allowed to be published, and we'd love an option to remove that ...
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Add campaign completion percentage as column (data in CSV)

When hovering over the Campaign status on the List view and the Timeline, you are able to see a completion percentage for the Campaign. When you download this report as a CSV you can’t see the percentage. Would it be possible to see the Campaign c...
almost 2 years ago in Content Marketing / Plan 0 Future consideration

Allow briefs and content to roll up and down across the parent campaign and child campaigns

I want my parent campaign brief and content to roll across all subcampaigns and tasks, and any content created in subcampaigns and tasks to roll up to the parent content tab.
almost 2 years ago in Content Marketing 0 Future consideration

Next Gen Images

Ability to upload next gen images mainly for google purposes.
over 3 years ago in Content Management / Technical 3 Future consideration

Better proofing interface

Need distinct buttons that allow actions to be taken on a proof, beyond markup (e.g., approved, approved with changes, share, etc.)
almost 2 years ago in Content Marketing / Miscellaneous 0 Future consideration