Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Include Object Number Email Subject Lines

We've adopted the object numbers (TSK-123) internally as the quickest way to identify our work. As such, adding them to the email subject line for notifications would be helpful.
over 2 years ago in Content Marketing / Notifications 0 Future consideration

Choose Custom Colors for Campaigns, Label Values

We'd like to use custom colors (ideally via HEX codes) to set the colors for our campaigns. That way, we could match the colors to those in use by other platforms, match our brand, etc.
over 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Analytics of social media posts

Would be great to be able to capture analytics on social media posts similar to Hootsuite.
over 1 year ago in Content Marketing / Analytics 0 Future consideration

Send Assets from Task to Discrete Library Folders

When working in a task, we often create multiple assets that need to go to the library. Today, we can send all assets to a folder in the library, which is great. But we need the ability to send individual assets to different folders. (Asset A goes...
over 2 years ago in Content Marketing / DAM/Library 0 Future consideration

Automatically Associate All Campaign Assets in Library as Related

In organizations which are very much compliance driven, there is a requirement for marketing teams to provide supporting information to the customer-facing creative content that is being produced. This could be boilerplates, claims, disclaimers, a...
almost 3 years ago in Content Marketing / DAM/Library 0 Future consideration

extensions required values

When creating an extension, a customer suggests to add the possibility to change some of the fields of the extension from optional to required, in the template of the extension itself. Currently, fields are all optional when created. The Json file...
almost 3 years ago in Web Experimentation / Project / Account Configuration / Settings 0 Future consideration

Enhanced Datafile Management

Submitting on behalf of the customer. In order for us to easily debug datafile issues, for the Optimizely datafile, provide an easy way for us to retrieve the below information through the UI instead of having to reach out to Optimizely support: A...
over 1 year ago in Feature Experimentation / Project / Account Configuration / Settings 0 Future consideration

Workflow approval

Clients wants to be able to have an approval workflow before a flag or test is started. They do this because they want to ensure that someone needs to get approval before changing the configuration of a flag to ensure a second pair of eyes before ...
about 4 years ago in Feature Experimentation 0 Future consideration

Option to change the variants order in Flags

In Flags, it is not possible to change the order of variants and have a different “Baseline” variation by default in the Results Page. Regardless the possible workaround (change the baseline variation from the results page), the proper behaviour w...
almost 3 years ago in Feature Experimentation / Project / Account Configuration / Settings 0 Future consideration

Create Ad-Hoc Teams

Teams seem very concrete and formal, and visible across the whole instance. If you can’t assign multiple people to a step, it would be good to make smaller project teams ad-hoc, so that duos/trios of people can work on specific steps. Perhaps ad h...
almost 3 years ago in Content Marketing / Miscellaneous 0 Future consideration