Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Showing 89

Request for Enhanced Web User Activation Link Resend Functionality

We would like to request an enhancement to the admin console for web user activation links. Specifically, we would like the ability to either: Resend Activation Links from List View: Enable the option to resend activation links directly from the l...
6 months ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Pricing with promotion applied rounded to 2 decimals

Our client wants to round the price with a promotion applied to 2 decimals, because the ERP was setup to allow only 2 decimals and they want all calculations with 2 decimals. For example, a customer ordered 101 EA with a price of 8.973 / EA. The t...
over 2 years ago in Configured Commerce / Marketing & Promotions 3 Investigating

Allow a way to see server side rendering on Sandbox

As someone responsible for site availability/uptime AND SEO, there should be a way for QA testers (not just developers on their local instance) to trigger SSR in Spire on Sandbox in order to do basic QA on the site. Currently, on Sandbox any "bot"...
7 months ago in Configured Commerce / Technical 1 Investigating

Trying to identify how a product became discontinued

We're having products on our website getting discontinued. It's a feature we haven't utilized in the past so we certain we don't have any jobs that should be doing this but we're also looking incase it was put in somewhere by accident. Is there an...
7 months ago in Configured Commerce / Technical 1 Investigating

Promotion Redemption Report

Create an easily downloadable report that shows any promotions running on the site and their redemption.
about 1 year ago in Configured Commerce / Marketing & Promotions 2 Investigating

Having the ability to hide brands on the main brand page.

We are trying to create a lot of generic brands but do not want them to show up on our main brand page. Having the ability to hide these would be beneficial in continuing to create an organized brand page.
about 1 year ago in Configured Commerce / Misc. 3 Investigating

Salesperson View

The salesperson should have a seperate view. They should be able to see every account assigned to them, pending orders for each customer, pending quotes, etc. In addition, as some sales people take orders over the phone, they should be able to inp...
7 months ago in Configured Commerce / Users, Permissions & Security 1 Investigating

Content Field on Product Detail Page Should be Controlled by CSS

In configured commerce, go to: Admin Console > Catalog > Products, then select a product and go to the "Content" area. There is a rich text editor field for adding product description/detail info. This editor gives the option to change fonts...
8 months ago in Configured Commerce / Catalog & Assets 1 Investigating

Fix bundles to work like they are described in commerce connect

Currently bundles and kits work identically in Configured commerce - allowing you to create a BOM. I have reached out to support and they tell me these are identical features so I'm not sure why they both exist in Configured commerce. For users wh...
8 months ago in Configured Commerce / Catalog & Assets 1 Investigating

Improve SSO implementation

Current SSO implementation is incomplete. Optimizely needs to add: - Complete debugging with popular SSO platforms. Our SSO provider is Microsoft Azure B2B. We’ve had to get two core code updates to fix issues and still have two issues that will ...
over 2 years ago in Configured Commerce / Users, Permissions & Security 0 Investigating