Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

ADD FEEDBACK

Configured Commerce

Showing 128

Add LaunchDarkly to allowedLibraries whitelist

Hi, Out customer indicated they would like to unify the feature flags and feature experimentation software they use over multiple software applications, which also include software maintained by other partners next to ourselves. They already use L...
about 1 year ago in Configured Commerce / 3rd Party Library Allow Listing 3 Gathering interest

Support slash in UrlPath translations

We have a need to identify language in URLs. This resembles adding /fr to the URL path of our french pages in the URL Segment of the French homepage and the UrlRoot (i.e Catalog_UrlRoot = fr/catalogue, Product_UrlRoot = fr/produit, Brand_UrlRoot =...
7 months ago in Configured Commerce / Localization / Technical 2 Gathering interest

Integration of AI based Chatbot / Agent

Configured Commerce has always focused on the value of its self-service capabilities to increase customer adoption, increase customer retention, and to free up Sales and Customer Service to focus on more complex, high-value engagements. Providing ...
6 months ago in Configured Commerce / Self-Service 1 Gathering interest

Two-Factor Authentication (2FA) for Configured Commerce

Please add two factor authentication capabilities for Configured Commerce. (I know that there is another request like this, but for Customized Commerce https://feedback.optimizely.com/ideas/COM-I-118)
about 1 year ago in Configured Commerce / Users, Permissions & Security 3 Gathering interest

Add Url Segment to Locations

Entries in the admin that generates a page all have a URL Segment to configure except Locations. Products generates /Product/{url-segment} Categories generates /Catalog/{url-segment} Brands generates /Brands/{url-segment} But Locations don't have ...
over 1 year ago in Configured Commerce / Misc. 2 Gathering interest

Improve logging

Some clients have voiced their frustrations with finding it difficult to identify issues in the system. Please see the feedback below from one of the clients below. The Elmah instructions are great information and could potentially be helpful. Unf...
9 months ago in Configured Commerce / Misc. 1 Gathering interest

Include information about errors on the email notification triggered by a failed integration job execution

Currently when the execution of an integration job ends in failure, we get notified; however, the email itself says nothing about the reasons as to why the job failed, it only says "job failed". I'd like to suggest that the email notification shou...
over 2 years ago in Configured Commerce / Integration 3 Gathering interest

Order history in a user profile

When looking at a user's profile, it would be really convenient to have an "order history" tab connected from within the Website User Profile. This would save me several steps and time by having to go outside of the platform to look. Thanks.
about 1 year ago in Configured Commerce / Admin Console & Import/Export 1 Gathering interest

Recently Purchase List at USER Level

Currently the Recently Purchased list shows previously purchased items at the customer # (company) level. It would be nice if you had the option to leave it like that or change to the username level. We have many customer #'s that sell plumbing an...
3 months ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

Order Approval - Sort By Ship To/Pick Up

Change the sort by Ship To/Pick Up on the Order Approval page to Company Name. The current sort order for Ship To/Pick Up is by the Customer Sequence, which causes confusion since Customer Sequence is not a data element end users are familiar with...
6 months ago in Configured Commerce / Orders & Payment 2 Gathering interest